What can I do if I do not receive an ATA for my specified trip? Can this still be specified?

The ATA needs to be sent by the Port Authority. If this is not the case, you can have this specified via our Customer Service.

Herefore, you must send an e-mail with permission from the Port Authority to our Customer Service. We can use this to assist you in still specifying the ATA for the trip.

There is an exception for the port of Vlissingen. No ATA (or ATD) is specified for this port.

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