Why does the prenotification still have the status ‘Accepted’ even though the container has already been picked up/dropped off?

The Hutchison Ports ECT Delta and Euromax terminals do not send a confirmation that a container has left or entered the terminal. These are also known as gate-in/gate-out messages. This means that the handling status does not change to ‘Finished’ after a container has been picked up/dropped off; instead, the status remains ‘Accepted’.

If the status of a handling remains ‘Accepted’ after pick-up/drop-off at a terminal other than Hutchison Ports ECT Delta and Euromax, please contact our Customer Service.

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