The procedure is generic. Terminal-specific information can be found in the table.
What to do during a malfunction?
What to do after the malfunction has been resolved?
New scan selections and releases can be submitted using the standard procedure. If you have any doubts about the status of your cargo, please contact the Portbase Service Desk.
What to do during a malfunction?
What to do after the malfunction has been resolved?
New scan selections and releases can be submitted using the standard procedure. If you have any doubts about the status of your cargo, please contact the Portbase Service Desk.
Terminal | Order from shipping agent /ferry operator for (un)blocking scan container* | Unblock the scan container in the terminal system |
---|---|---|
APM Terminals Rotterdam | Terminal | |
APM Terminals Maasvlakte 2 | via Customs | by Customs |
Hutchison Ports ECT Delta Terminal | Terminal | |
Euromax terminals Rotterdam | Terminal | |
Rotterdam World Gateway | via Customs | by Customs |
All other container terminals | Terminal | |
Ferry-terminals | via Customs | Terminal |
* Shipbrokers have issued an ongoing commission to the terminal and have authorised them to release/block containers which need to be inspected. This procedure is not followed if the terminal does not have access to information about the scan containers when a back-up procedure is launched.
APM Terminals Rotterdam
+31 (0)181 – 37 22 11
rot.documentation@apmterminals.com
http://www.apmtrotterdam.nl/
APM Terminals Maasvlakte II
Afdeling data/gate
+31 (0)10-7549656
mvii.gatecoordinator@apmterminals.com
http://www.apmterminals.com/europe/maasvlakte/
ECT Terminals
+31 (0)181-278362
dls_ett@ect.nl
http://myservices.ect.nl/
Rotterdam World Gateway
+31 (0)10742 2150
dcg@rwg.nl
http://www.rwg.nl/
Customs
Pre Arrival
+31 (0)88 – 151 42 75
prearrival@belastingdienst.nl
Scanteam Reeweg
Arie Clements Sparreboom
+31 (0)88 1515 554
aa.clements.sparreboom@belastingdienst.nl
Scanteam Maasvlakte
Ron Koster
+31 (0)181 – 373808
r.koster@belastingdienst.nl
Scanteam Douane West
Rob Meijer
+31 (0)88 – 15 82 761
rj.meijer@belastingdienst.nl
Planners
Maasvlakte Transport (planning)
+31 (0)181 – 27 83 62
ett@ect.nl
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