The procedure is generic. Terminal-specific information can be found in the table.
What to do during a malfunction?
What to do after the malfunction has been resolved?
New scan selections and releases can be submitted using the standard procedure. If you have any doubts about the status of your cargo, please contact the Portbase Service Desk.
What to do during a malfunction?
What to do after the malfunction has been resolved?
New scan selections and releases can be submitted using the standard procedure. If you have any doubts about the status of your cargo, please contact the Portbase Service Desk.
Terminal | Order from shipping agent /ferry operator for (un)blocking scan container* | Unblock the scan container in the terminal system |
---|---|---|
Hutchison Ports Delta II | Terminal | |
APM Terminals Maasvlakte 2 | via Customs | by Customs |
Hutchison Ports ECT Delta Terminal | Terminal | |
Euromax terminals Rotterdam | Terminal | |
Rotterdam World Gateway | via Customs | by Customs |
All other container terminals | Terminal | |
Ferry-terminals | via Customs | Terminal |
* Shipbrokers have issued an ongoing commission to the terminal and have authorised them to release/block containers which need to be inspected. This procedure is not followed if the terminal does not have access to information about the scan containers when a back-up procedure is launched.
Hutchison Ports Delta II
+31 (0)181 – 37 22 11
rot.documentation@hutchisonportsdelta2.com
http://www.hutchisonportsdelta2.com/
APM Terminals Maasvlakte II
Afdeling data/gate
+31 (0)10 – 75 49 656
mvii.gatecoordinator@apmterminals.com
http://www.apmterminals.com/europe/maasvlakte/
ECT Terminals
+31 (0)181 – 27 83 62
dls_ett@ect.nl
http://myservices.ect.nl/
Rotterdam World Gateway
+31 (0)10 – 74 22 150
dcg@rwg.nl
http://www.rwg.nl/
Customs
Pre Arrival
+31 (0)88 – 15 14 275
prearrival@belastingdienst.nl
Scanteam Reeweg
Arie Clements Sparreboom
+31 (0)88 – 15 15 554
aa.clements.sparreboom@belastingdienst.nl
Scanteam Maasvlakte
Ron Koster
+31 (0)181 – 37 38 08
r.koster@belastingdienst.nl
Scanteam Douane West
Rob Meijer
+31 (0)88 – 15 82 761
rj.meijer@belastingdienst.nl
Planners
Maasvlakte Transport (planning)
+31 (0)181 – 27 83 62
ett@ect.nl
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