Have the documents of my export shipment been properly pre-notified to the terminal?
From the main screen, go to the 'Notification Export Documentation' service.
If your pre-notification is successful, the dot next to the 'booking number' will turn green. You are then ready to bring your shipment to the terminal.
Should you not be admitted, despite a green dot, please contact the ferry operator or terminal.
Always check that you enter the Customs document number correctly. This number will be verified with Customs upon arrival at the terminal.
Should I pre-notify documents for empty containers and empty trailers?
No. Empty containers and trailers don't require a document pre-notification. Make sure you indicate in the booking with your carrier / ferry-operator that you want to pick up empty equipment.
The carrier or ferry-operator informs the terminal and customs when equipments are empty and may be shipped without document pre-notification.
What do the status messages in Notification Export Documentation mean?
In the main screen of Notification Export Documentation, you can track various status notifications.
Three status messages on the left-hand side:
If the status is grey, this has not yet taken place. If you believe this status should be green, please contact the shipping company or ferry operator.
Status beside the booking number:
Which document type do I need to use for my export documentation?
A practical manual is available for the use of the correct document types in Notification Export Documentation. This features all you need to know about the pre-notification of export documents, ATA carnets and TIR carnets.
I am transporting from the Netherlands to Ireland, do I have to pre-notify?
Yes, there must always be a pre-notification.
The document type depends on the route and the customs procedure chosen:
For further explanation, please refer to the manual for use of document types for export.
What is the correct booking number for ferry operators in export shipments?
If you prenotify the ferry operator in Notification Export Documentation, the first 4 positions (SCAC code) of the booking number make sure that the notification is sent to the correct ferry operator. If the first 4 positions are not entered correctly, you have not made a successful prenotification. In that case, an orange dot appears behind the booking number along with the text "Booking number not (yet) known at terminal". This means you will not be admitted to the ferry operator's premises.
For the booking numbers of the ferry operators, the first 4 positions are as follows:
Company | SCAC | Example | Additional Explanation |
CLdN | CLVW | CLVW0012345678 | “CLVW” & “00” & booking number (8 positions) |
DFDS | DFDS | DFDS12345678 | |
P&O Ferries | PONF | PONFEU12345678 | “PONF” & “EU” & booking number (8 positions) |
Stena Line | STNL | STNL0012345678 | “STNL” & “00” & booking number (8 positions) |
If your prenotification is successful, the dot next to the 'booking number' will turn green. You are ready to present your shipment to the ferry operator. If you are not admitted even though the dot is green, please contact the ferry operator.
What does error code 6233 entail?
Your export document notification has been rejected by Customs with error code 6233. This means that: ‘registration of the arrival notification is impossible in view of the current status MRN’.
In this situation, your best option is to contact Customs to find out the exact reason why the notification was rejected. You can reach Customs by phone at +31 (0)88-1566655.
Deleting export document notifications
If desired, the rejected export document notification can be deleted from Portbase by the company that has registered said notification. In the service Notification Export Documentation, the document number must be entered in the search filter. Please note that the ‘from date’ also needs to be adjusted to the date on which the document was registered. Next, you can click on the underlined document number in the registration that has appeared. The notification will then open and you can select ‘delete shipment’ at the bottom left.
We recommend that you still contact the relevant shipping line to inform them that the rejected document has been removed from Portbase and that a new document has been or will be registered.
The shipment/container cannot be found for my import notification; what’s going on?
When a shipment/container cannot be found, there are a number of possible explanations:
Shipment numbers of ferry-operators have the following format (SCAC + bookingnumber + sequence number):
CLDN: CLVW0012345678001
DFDS/KVSA: DFDS123456780001
P&O: PONFHU12345678001
Stena Line: STNL0012345678001
What do the status messages in Notification Export Documentation mean?
In the main screen of Notification Export Documentation, you can track various status notifications.
Three status messages on the left-hand side:
If the status is grey, this has not yet taken place. If you believe this status should be green, please contact the shipping company or ferry operator.
Status beside the booking number:
Which document type do I need to use for my export documentation?
A practical manual is available for the use of the correct document types in Notification Export Documentation. This features all you need to know about the pre-notification of export documents, ATA carnets and TIR carnets.
What does error code 6233 entail?
Your export document notification has been rejected by Customs with error code 6233. This means that: ‘registration of the arrival notification is impossible in view of the current status MRN’.
In this situation, your best option is to contact Customs to find out the exact reason why the notification was rejected. You can reach Customs by phone at +31 (0)88-1566655.
Deleting export document notifications
If desired, the rejected export document notification can be deleted from Portbase by the company that has registered said notification. In the service Notification Export Documentation, the document number must be entered in the search filter. Please note that the ‘from date’ also needs to be adjusted to the date on which the document was registered. Next, you can click on the underlined document number in the registration that has appeared. The notification will then open and you can select ‘delete shipment’ at the bottom left.
We recommend that you still contact the relevant shipping line to inform them that the rejected document has been removed from Portbase and that a new document has been or will be registered.
The shipment/container cannot be found for my import notification; what’s going on?
When a shipment/container cannot be found, there are a number of possible explanations:
Shipment numbers of ferry-operators have the following format (SCAC + bookingnumber + sequence number):
CLDN: CLVW0012345678001
DFDS/KVSA: DFDS123456780001
P&O: PONFHU12345678001
Stena Line: STNL0012345678001