I see an error code in Track & Trace Export, what should I do?
Use the table below to find out what is wrong and what solution is possible.
Want to contact Customs?
For additional questions about the blocking of an export shipment, please contact Customs in the country in which the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk for this. Below, please find the contact details of Customs in the Netherlands and in the main countries of origin:
| For ECS Cargo | For NCTS cargo | |||
| Country | Telephone | Telephone | ||
| Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
| Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
| Belgium | +3225793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
| Poland | +48126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
Should I pre-notify documents for empty containers and empty trailers?
No. Empty containers and trailers don't require a document pre-notification. Make sure you indicate in the booking with your carrier / ferry-operator that you want to pick up empty equipment.
The carrier or ferry-operator informs the terminal and customs when equipments are empty and may be shipped without document pre-notification.
I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?
No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.
When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.
I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?
No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.
When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.
I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?
No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.
When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.