Brexit Export


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Frequently Asked Questions

Brexit Export

Have the documents of my export shipment been properly pre-notified to the terminal?

From the main screen, go to the 'Notification Export Documentation' service.
If your pre-notification is successful, the dot next to the 'booking number' will turn green. You are then ready to bring your shipment to the terminal.
Should you not be admitted, despite a green dot, please contact the ferry operator or terminal.

Always check that you enter the Customs document number correctly. This number will be verified with Customs upon arrival at the terminal.

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Should I pre-notify documents for empty containers and empty trailers?

No. Empty containers and trailers don't require a document pre-notification. Make sure you indicate in the booking with your carrier / ferry-operator that you want to pick up empty equipment.

The carrier or ferry-operator informs the terminal and customs when equipments are empty and may be shipped without document pre-notification.

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What do the status messages in Notification Export Documentation mean?

In the main screen of Notification Export Documentation, you can track various status notifications.

Three status messages on the left-hand side:  

  • The dots show the status from arrival at the terminal to the departure of the vessel. The dots eventually all turn green (in order from left to right) as the shipment moves through the terminal process.
  • Arrival status: Status of arrival at the terminal and for certain documents also the customs status on arrival (export and transit documents).
  • You can view the details of this status by clicking on the triangle at the end of the line. This takes you to the more extensive 'track and trace' section.
  • Loadconf. (loading confirmation):
  • Grey: The equipments belonging to the shipment have not (all) been loaded onto the vessel yet.
  • Green: All equipments belonging to the shipment have been loaded onto the vessel.
  • Manifest:
  • Grey: Export shipment not yet reported to customs on a manifest.
  • Orange: Export shipment partially reported to customs on a manifest.
  • Red: Manifest rejected by customs. Export shipment not yet reported on a manifest.
  • Green: Export shipment reported to customs on a manifest.

If the status is grey, this has not yet taken place. If you believe this status should be green, please contact the shipping company or ferry operator.

Status beside the booking number: 

  • This status indicates whether the booking number matches the number that the terminal has forwarded to us.
  • Green: The booking number is known at the terminal. Your document prenotification has been received by the terminal. You can drive to the terminal.
    Orange: Do not drive to the terminal. This booking number is not (yet) known at the terminal and this may prevent access to the terminal. Only drive to the terminal if a green check mark is shown here. Please contact the shipping company or ferry operator if you have any questions about the status or correctness of this booking number. For ferry operators, the booking number always begins with 4 letters. You can view an explanation here.

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Which document type do I need to use for my export documentation?

A practical manual is available for the use of the correct document types in Notification Export Documentation. This features all you need to know about the pre-notification of export documents, ATA carnets and TIR carnets.

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I am transporting from the Netherlands to Ireland, do I have to pre-notify?

Yes, there must always be a pre-notification.

The document type depends on the route and the customs procedure chosen:

  • Will your goods be shipped directly from the Netherlands to Ireland?
    Then you are transporting Union goods to another Union country. Then use document type ICT (union transaction).
  • Will your goods be unloaded in the UK and then go to Ireland by truck?
    Your goods then go to a non-EU country. Consult with your customs agent about the customs regime under which you will have the goods transported.
    It is customary to have the goods transported under customs transit from the Netherlands to Ireland. In this case you use document type TT1 (Regulation external through Union transit).

For further explanation, please refer to the manual for use of document types for export.

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What is the correct booking number for ferry operators in export shipments?

If you prenotify the ferry operator in Notification Export Documentation, the first 4 positions (SCAC code) of the booking number make sure that the notification is sent to the correct ferry operator. If the first 4 positions are not entered correctly, you have not made a successful prenotification. In that case, an orange dot appears behind the booking number along with the text "Booking number not (yet) known at terminal". This means you will not be admitted to the ferry operator's premises.

For the booking numbers of the ferry operators, the first 4 positions are as follows:

Company SCAC Example Additional Explanation
CLdN CLVW CLVW0012345678 “CLVW” & “00” & booking number (8 positions)
DFDS DFDS DFDS12345678 “DFDS” & booking number (8 positions)
P&O Ferries PONF PONFEU12345678 “PONF” & “EU” & booking number (8 positions)
Stena Line STNL STNL0012345678 “STNL” & “00” & booking number (8 positions)

If your prenotification is successful, the dot next to the 'booking number' will turn green. You are ready to present your shipment to the ferry operator. If you are not admitted even though the dot is green, please contact the ferry operator.

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The shipment/container cannot be found for my import notification; what’s going on?

When a shipment/container cannot be found, there are a number of possible explanations:

  • No information on the shipment/container is available within the service Import Status. The details will be known to us at least a few hours before arrival. Please try again at a later time.
  • A typo has been made when entering the shipment number or container number. Double-check the number and correct it if necessary.
  • The shipment or container is not due to arrive at the selected terminal. Select the correct terminal and try again.

    Shipment numbers of ferry-operators have the following format (SCAC + bookingnumber + sequence number):

    CLDN: CLVW0012345678001

    DFDS/KVSA: DFDS123456780001

    P&O: PONFHU12345678001

    Stena Line: STNL0012345678001

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Functionalities

What do the status messages in Notification Export Documentation mean?

In the main screen of Notification Export Documentation, you can track various status notifications.

Three status messages on the left-hand side:  

  • The dots show the status from arrival at the terminal to the departure of the vessel. The dots eventually all turn green (in order from left to right) as the shipment moves through the terminal process.
  • Arrival status: Status of arrival at the terminal and for certain documents also the customs status on arrival (export and transit documents).
  • You can view the details of this status by clicking on the triangle at the end of the line. This takes you to the more extensive 'track and trace' section.
  • Loadconf. (loading confirmation):
  • Grey: The equipments belonging to the shipment have not (all) been loaded onto the vessel yet.
  • Green: All equipments belonging to the shipment have been loaded onto the vessel.
  • Manifest:
  • Grey: Export shipment not yet reported to customs on a manifest.
  • Orange: Export shipment partially reported to customs on a manifest.
  • Red: Manifest rejected by customs. Export shipment not yet reported on a manifest.
  • Green: Export shipment reported to customs on a manifest.

If the status is grey, this has not yet taken place. If you believe this status should be green, please contact the shipping company or ferry operator.

Status beside the booking number: 

  • This status indicates whether the booking number matches the number that the terminal has forwarded to us.
  • Green: The booking number is known at the terminal. Your document prenotification has been received by the terminal. You can drive to the terminal.
    Orange: Do not drive to the terminal. This booking number is not (yet) known at the terminal and this may prevent access to the terminal. Only drive to the terminal if a green check mark is shown here. Please contact the shipping company or ferry operator if you have any questions about the status or correctness of this booking number. For ferry operators, the booking number always begins with 4 letters. You can view an explanation here.

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Which document type do I need to use for my export documentation?

A practical manual is available for the use of the correct document types in Notification Export Documentation. This features all you need to know about the pre-notification of export documents, ATA carnets and TIR carnets.

Was this post helpful?

Process progress

The shipment/container cannot be found for my import notification; what’s going on?

When a shipment/container cannot be found, there are a number of possible explanations:

  • No information on the shipment/container is available within the service Import Status. The details will be known to us at least a few hours before arrival. Please try again at a later time.
  • A typo has been made when entering the shipment number or container number. Double-check the number and correct it if necessary.
  • The shipment or container is not due to arrive at the selected terminal. Select the correct terminal and try again.

    Shipment numbers of ferry-operators have the following format (SCAC + bookingnumber + sequence number):

    CLDN: CLVW0012345678001

    DFDS/KVSA: DFDS123456780001

    P&O: PONFHU12345678001

    Stena Line: STNL0012345678001

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