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Frequently Asked Questions

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What are the contact details of Customs?

If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.

See below for the contact details of Customs in the Netherlands and in the main countries of origin:

  For ECS Cargo For NCTS cargo
Country Telephone mail Telephone mail
Netherlands +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl
Germany +49 40428202324 nsd-ecs@zoll.bund.de +49 40428202324 nsd-ecs@zoll.bund.de
Belgium +3225793333 helpdesk.ecs@minfin.fed.be +32 25763066 ncts.be.helpdesk@minfin.fed.be
Poland +48126290154 ecs.hd@kra.mofnet.gov.pl +35 1218813942 helpdesk@ncts-centrum.mofnet.gov.pl

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I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?

No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.

When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.

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Brexit Export

What are the contact details of Customs?

If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.

See below for the contact details of Customs in the Netherlands and in the main countries of origin:

  For ECS Cargo For NCTS cargo
Country Telephone mail Telephone mail
Netherlands +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl
Germany +49 40428202324 nsd-ecs@zoll.bund.de +49 40428202324 nsd-ecs@zoll.bund.de
Belgium +3225793333 helpdesk.ecs@minfin.fed.be +32 25763066 ncts.be.helpdesk@minfin.fed.be
Poland +48126290154 ecs.hd@kra.mofnet.gov.pl +35 1218813942 helpdesk@ncts-centrum.mofnet.gov.pl

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Rejected by customs, I see an error code, what should I do?

Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.

Error codeDescriptionSolution
-Diversion REJECTYour prenotification in Notification Export Documentation needs to be amended. The document type may be incorrect.
6210The structure of the MRN indicates that the MRN is incorrect.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the MRN number and type in the prenotification in Notification Export Documentation.
6229The arrival notification was sent by the terminal more than 7 days ago.The terminal needs to send a new arrival notification to Portbase. Click here to find the contact details.
6233The document has a status which means export is not possible. One possibility is that the document has already been used for export or has been cancelled.Your prenotification in Notification Export Documentation needs to be amended.
A different export document must be entered in the prenotification in Notification Export Documentation; the current status cannot be changed.
90MRN is unknown.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
91The MRN has already been released.Your prenotification in Notification Export Documentation needs to be amended.
92Registration of arrival notification is impossible with current MRN status. One possibility is that the document has been cancelled or not activated.One possibility is that the prenotification in Notification Export Documentation needs to be amended.
93MRN is invalid, does not comply with algorithm.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
3200Customs has received this specific arrival notification from the terminal before.Please contact the terminal so that it can report the arrival again.
12Location does not correspondThis error message refers to the location you entered in the declaration that does not match the permit. You can only use a location that appears in the permit.

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Should I pre-notify documents for empty containers and empty trailers?

No. Empty containers and trailers don't require a document pre-notification. Make sure you indicate in the booking with your carrier / ferry-operator that you want to pick up empty equipment.

The carrier or ferry-operator informs the terminal and customs when equipments are empty and may be shipped without document pre-notification.

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I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?

No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.

When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.

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Error messages

Rejected by customs, I see an error code, what should I do?

Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.

Error codeDescriptionSolution
-Diversion REJECTYour prenotification in Notification Export Documentation needs to be amended. The document type may be incorrect.
6210The structure of the MRN indicates that the MRN is incorrect.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the MRN number and type in the prenotification in Notification Export Documentation.
6229The arrival notification was sent by the terminal more than 7 days ago.The terminal needs to send a new arrival notification to Portbase. Click here to find the contact details.
6233The document has a status which means export is not possible. One possibility is that the document has already been used for export or has been cancelled.Your prenotification in Notification Export Documentation needs to be amended.
A different export document must be entered in the prenotification in Notification Export Documentation; the current status cannot be changed.
90MRN is unknown.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
91The MRN has already been released.Your prenotification in Notification Export Documentation needs to be amended.
92Registration of arrival notification is impossible with current MRN status. One possibility is that the document has been cancelled or not activated.One possibility is that the prenotification in Notification Export Documentation needs to be amended.
93MRN is invalid, does not comply with algorithm.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
3200Customs has received this specific arrival notification from the terminal before.Please contact the terminal so that it can report the arrival again.
12Location does not correspondThis error message refers to the location you entered in the declaration that does not match the permit. You can only use a location that appears in the permit.

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Brexit Import

I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?

No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.

When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.

Was this post helpful?