What are the contact details of Customs?
If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.
See below for the contact details of Customs in the Netherlands and in the main countries of origin:
| For ECS Cargo | For NCTS cargo | |||
| Country | Telephone | Telephone | ||
| Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
| Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
| Belgium | +3225793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
| Poland | +48126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?
No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.
When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.
What are the contact details of Customs?
If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.
See below for the contact details of Customs in the Netherlands and in the main countries of origin:
| For ECS Cargo | For NCTS cargo | |||
| Country | Telephone | Telephone | ||
| Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
| Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
| Belgium | +3225793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
| Poland | +48126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
Rejected by customs, I see an error code, what should I do?
Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.
Should I pre-notify documents for empty containers and empty trailers?
No. Empty containers and trailers don't require a document pre-notification. Make sure you indicate in the booking with your carrier / ferry-operator that you want to pick up empty equipment.
The carrier or ferry-operator informs the terminal and customs when equipments are empty and may be shipped without document pre-notification.
I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?
No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.
When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.
Rejected by customs, I see an error code, what should I do?
Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.
I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?
No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.
When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.