I want to make use of RCI. Do I need to register somewhere?
No, that is not necessary. You will be notified as soon as ECT makes the RCI feature available to you.
Where can I find the RCI number?
As soon as ECT/Euromax responds to a pre-notification and assigns an RCI number, this is available in the TAR field, as you are also accustomed to from other terminals.
Will I receive an RCI for a container for which a FIAT STORAGE is applicable?
Yes, this is possible.
Can I modify a charter without cancelling the pre-notification?
Yes, this is possible. Modify the charter and click on the button 'Update visit'.
Can I request an RCI if I want to collect an empty container with only a booking number?
No, this is not possible at this stage. In order to obtain an RCI, the container numbers must always be known. ECT is working on a solution to make this possible in the future. This means: the nomination of a container number by ECT on the basis of a booking number.
What was communicated during the introduction of RCI and to whom?
A news item was posted on the ECT website, a mailing was sent to current RCI users within the E-services and a service message was posted in the ECT app. Furthermore, a news item was posted on the website of Portbase, a mailing was sent to customers who use HCN Road and a message was posted in the service HCN Road.
Is it mandatory to enter a registration number?
No, this is not necessary. It may prove useful for your own administration and/or planning though.
What is a Remain-on-Truck container?
A container that remains on the truck during a visit to the terminal. The Remain on Truck function only applies to ECT+Euromax. In the future, ECT+Euromax wants to resolve this at the gate, making the process the same as at the other terminals.
Until when can I request the RCI through the E-services of ECT?
This is possible until 1 November.