Error message when entering, ‘Document … already exists’

If you receive the error message below, this means that the document number in question has already been entered in our system. This may have been done by your own company or by another party, such as the carrier, customs agent or terminal.

‘The export shipment for document… already exists.’

Check in Track & Trace whether the correct information has been pre-notified. Is the data incorrect? Read here how you can adjust the pre-notification.

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