I do not see a CVED declaration from my customer, how is that possible?

If the inspection of the CVED declaration has been requested at your inspection station this will immediately show up in the overview screen of VIP. Please check the following:

1. Search on the CVED number or a part thereof, a typing error may have been made in the communication.
2. Filter by Status: ‘Requested’ if you have not yet performed any status actions on this CVED number
3. Ask your customer to check whether they have selected the correct inspection location.

Still having issues? Please notify customerservice@portbase.com.