For transit documents, it depends on the situation. It is possible that Customs has not processed the cancellation correctly. This means the cancellation is in the terminal system but has not been terminated for transport. In this situation, the relevant terminal must be contacted in order to have the transport terminated by a customs officer.
For this, you can contact:
A second possibility is that the document is not in the terminal system and was still dispatched with a container. In that case, it must be demonstrated that the consignment has been loaded into the container. This can be done by submitting:
Depending on the decision of Customs, proof of importation from the destination country may be requested. The email address for this procedure is: firstname.lastname@example.org