No line appears on the manifest for an equipment for which a ferry loading confirmation has been sent – how is this possible?

This issue can arise when you use the function that automatically generates a loading list based on the loading confirmations (applies to ferries only). The loading confirmation received could not be processed properly. There are several possible reasons why a loading confirmation cannot be processed properly:

  • If the ‘Call Reference Number’ on the loading confirmation received is incorrect and the details of the vessel voyage cannot be found in the system.
  • If the ferry code in the booking number on the loading confirmation is incorrect.

In many cases, the missing loading confirmation can be found via ‘Extra equipments loaded’. You can add the found equipments manually, see Quick Start Guide for more explanation.

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