The loading confirmation has not been received/is not green although a loading confirmation has been sent – what should I do?

‘The loading confirmation received could not be processed properly.’ There are several possible reasons why a loading confirmation cannot be processed properly:

• If the Call Reference Number or terminal on the loading confirmation is different, it cannot be linked to the equipment on the manifest.
• If the booking number on the loading confirmation differs from the manifest, it cannot be linked.

In many cases, the missing loading confirmation can be found via ‘Extra equipments loaded’ in the screen with the ‘Cargo details’. You can add the equipments found manually – see Quick Start Guide (QSG) for more explanation. The QSG is at the top of the web page.