Which statuses can I receive from the terminals?

The timeline of the notification shows the progress of your notification, with the most recent status at the top of the timeline.

  • Status ‘New’: your notification has been created
  • Status ‘Sent’: your notification has been sent to the terminal
  • Status ‘Accepted’*: Your notification has been accepted by the terminal
  • Status ‘Rejected’ *: Your notification has been rejected by the terminal.

A terminal may reject a notification if it cannot be processed by the terminal, for example because the document number does not match the selected document type. If this is the case, please check your notification. If necessary, contact our service desk.

Not all terminals dispatch an acceptance message. Check this overview to see which terminals send an acceptance message (also known as ‘MID return message’).

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