Why does it sometimes take so long before I get a response to my prenotification(s) from a terminal?

The speed with which status requests and prenotifications are answered depends on several factors. The sending and processing of status requests and prenotifications involves a series of actions by different parties. Things can sometimes go wrong at various points in that chain. The aim is to keep problems to a minimum.

Port Community System (PCS)

Most prenotifications and status requests from carriers/operators are processed via the Portbase platform and sent to the terminal within seconds.

Nevertheless, sometimes malfunctions do occur, or there may be maintenance to the services. In that case, Portbase will get to work to resolve the issue as quickly as possible. At status.portbase.com you can see the status of the various Portbase services. On that page you can also subscribe to notifications, so that you are always kept up to date. It is reassuring to know that the Portbase (PCS) system has an uptime of 99.8%.

Terminal Operating Systems (TOS)

Most terminals use an EDI connection. After EDI messages are received from Portbase, they must be read out processed in the terminal system, and finally a response message needs to be returned to Portbase. Delays may occur in all these steps – especially when demands on processing capacity are at their highest, for example on Friday afternoons. At peak times like this, large volumes of EDI messages are sent and delays can occur.

API links are the future and may represent an improvement in this regard. The first terminals are now working with API links.

Terminals can also unexpectedly run into malfunctions or require maintenance of their systems. In such cases, terminals will work to solve the issue as quickly as possible and will inform their customers and users themselves.

Transport Management Systems (TMS)

Hauliers can make use of a system link between their planning system (TMS) and the Portbase (PCS) system; delays or malfunctions can also occur in these systems.

System links via EDI will eventually be phased out. API is the future and offers much faster information transfer. Ask your software vendor about the options for working with API.

As we have seen, delays can occur at different times and in different steps in the process. Please contact the Portbase Service Desk if you have reason to believe you are experiencing an unusually long delay during prenotification. You can do so by calling +31 (0)88 625 25 25 or by e-mailing servicedesk@portbase.com

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