Backup procedure – Notification Export Documentation for Forwarders/Exporters

The Customs system is unavailable

You will be informed of a malfunction in the Customs system by means of a service message at: https://odb.belastingdienst.nl/

What to do during a malfunction?
If you have not yet received an MRN from Customs, you can use your Local Reference Number (LRN). You can submit documents physically at terminals with a terminal desk. ECS export shipments can be pre-notified using code REX when no terminal desk is available. Your LRN can be used as document number. For NCTS export shipments, you will need to use the code RTR. The physical documents should be submitted at the Customs desk.

What to do after the malfunction has been resolved?
New export documentation can be submitted using the standard procedure. Please contact the Portbase Service Desk if you have any questions about the processing of your export documentation.

The terminal system is unavailable

What to do during a malfunction?
Unregistered export documentation can be registered in the PCS. Physical documents can then be submitted at the terminal desk. When no terminal desk is present, your haulier will only be able to make an appointment with the terminal after the malfunction has been resolved.

What to do after the malfunction has been resolved?
New export documentation can be submitted using the standard procedure. Please contact the Portbase Service Desk if you have any questions about the processing of your export documentation.

Terminal-specific information

* In case of documents not yet registered in the PCS, the forwarder is responsible for registration in the PCS. During the night and during the weekend the Customs Desk is only available on demand.

Contact information

APM Terminals Rotterdam
0181 – 37 22 32
rot.data-edi@apmterminals.com
http://www.apmtrotterdam.nl/

APM Terminals Maasvlakte II
Afdeling Data/Gate
010 – 754 96 56
mvii.datacenter@apmterminals.com
https://www.apmterminals.com/en/maasvlakte

CLDN (C.RO) Ports Rotterdam
+352 264466288
freight.uk@cldn.com

CLDN (C.RO) Ports Vlissingen
+352 264466288
freight.uk@cldn.com

DFDS Seaways Rotterdam (Vlaardingen)
+31(0)10-2084991
ferry.vlaardingen@dfds.com

ECT Terminals
0181-278511 (douane)/278088 (terminal)
CustomerService@ect.nl
http://myservices.ect.nl

KVSA (DFDS) IJmuiden
+31 (0)6-2643 993
felison@kvsa.nl
http://www.kvsa.nl

Matrans Rotterdam terminal
+31(0)10 – 2954900
administration.terminal@matrans.nl
www.matransrotterdamterminal.com

P&O Ferries Rotterdam (Europoort)
+31 (0)181-255310
customs.clearance.europoort@poferries.com
www.poferriesfreight.com

Rotterdam Shortsea Terminal
010-2942421
douanezaken@rstbv.nl
http://www.rstshortsea.nl

Rotterdam World Gateway
010 – 742 2150
dcg@rwg.nl
http://www.rwg.nl

Stena Line Hoek van Holland
0174-389444
security.holland@stenaline.nl

Stena Line Rotterdam (Europoort)
0181-242180
security.europoort@stenaline.nl

Customs
088 – 15 34 850
https://odb.belastingdienst.nl/