Hinterland Container Notification Road

Quick start guide – Back-up service for road hauliers

Introduction

Introduction

In this Quick Start Guide we explain you in a few short steps how to use the back-up service for road hauliers.

You can only use the back-up service for road hauliers in the event the regular services Hinterland Container Notification Road or Road Planning are unavailable as the result of a malfunction.

Go to the back-up service for road hauliers (https://did0391h3eawv.cloudfront.net/login) and enter your login details.

Not registered yet? In the back-up service for road hauliers you can register before using the back-up service. You must request a separate password for this system – preferably before a malfunction occurs.

1Registering

Registering

You must register before using the back-up service for road hauliers.

  • Go the back-up service for road hauliers
  • Select “Sign up or request a new password”
  • Enter your details (these are the same as your login details for the PCS)
  • Click on the activation link (you should receive this by e-mail within a few minutes’ time)
2Submitting a pre-notification

Submitting a pre-notification

You can create your pre-notification right away.

  • Complete the requested data fields.
  • Save the information you have entered (submit).
  • The pre-notification has been sent to the terminal.
3Response after pre-notification has been sent

Response after pre-notification has been sent

You should receive the response from the terminal by e-mail within a few minutes’ time. That e-mail will contain the following information:

  • Confirmation of the details from the pre-notification.
  • Status information / error message regarding the container. TAR code or RCI code (Time Slot).
  • Assigned time slot (Time Slot Arrival and Time Slot Departure), if applicable.

Important: the assigned time slot may differ from the time slot requested.

4Receipt of error message

Receipt of error message

You should receive the response from the terminal by e-mail within a few minutes’ time. If you receive the following error message, this means the container cannot be picked up:

>> The container will NOT be loaded/discharged <<<

You must then create a new pre-notification and correct the error. The container will only be available for pick-up if the pre-notification is confirmed without an error message.

Note: It is not possible for you to edit the old pre-notification. You must create a new pre-notification to replace it.

5Password forgotten

Password forgotten

  • Go the back-up service for road hauliers
  • Select “Sign up or request a new password”
  • Enter your details (these are the same as your login details for the PCS)
  • Click on the activation link (you should receive this by e-mail within a few minutes’ time)
6Differences with regular services MCA Road and Road Planning

Differences with regular services MCA Road and Road Planning

  • At this time, you can only use the back-up service for road hauliers for pre-notifications to Hutchison Ports ECT Delta Terminal, Hutchison Ports ECT Euromax, Rotterdam World Gateway and APM Terminals Maasvlakte ll.
  • It is not possible to link multiple containers to a single TAR or RCI code.
  • You cannot request or review old notifications.
  • Pre-notifications you have submitted via the back-up service for road hauliers will not be visible in the regular services MCA Road or Road Planning.
Contact

Contact

+31 (0)88 625 25 25
customerservice@portbase.com

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