In this Quick Start Guide we explain you in a few short steps how to use the back-up service for road hauliers.
You can only use the back-up service for road hauliers in the event the regular services Hinterland Container Notification Road or Road Planning are unavailable as the result of a malfunction.
Go to the back-up service for road hauliers (https://did0391h3eawv.cloudfront.net/login) and enter your login details.
Not registered yet? In the back-up service for road hauliers you can register before using the back-up service. You must request a separate password for this system – preferably before a malfunction occurs.
You must register before using the back-up service for road hauliers.
You can create your pre-notification right away.
You should receive the response from the terminal by e-mail within a few minutes’ time. That e-mail will contain the following information:
Important: the assigned time slot may differ from the time slot requested.
You should receive the response from the terminal by e-mail within a few minutes’ time. If you receive the following error message, this means the container cannot be picked up:
>> The container will NOT be loaded/discharged <<<
You must then create a new pre-notification and correct the error. The container will only be available for pick-up if the pre-notification is confirmed without an error message.
Note: It is not possible for you to edit the old pre-notification. You must create a new pre-notification to replace it.
+31 (0)88 625 25 25
customerservice@portbase.com
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