Quick start guide – Back-up service for road hauliers

Registering

You must register before using the back-up service for road hauliers.

• Go the back-up service for road hauliers
• Select “Sign up or request a new password”
• Enter your details (these are the same as your login details for the PCS)
• Click on the activation link (you should receive this by e-mail within a few minutes’ time)

Submitting a pre-notification

You can create your pre-notification right away.

• Complete the requested data fields.
• Save the information you have entered (submit).
• The pre-notification has been sent to the terminal.

Response after pre-notification has been sent

You should receive the response from the terminal by e-mail within a few minutes’ time. That e-mail will contain the following information:

• Confirmation of the details from the pre-notification.
• Status information / error message regarding the container. TAR code or RCI code (Time Slot).
• Assigned time slot (Time Slot Arrival and Time Slot Departure), if applicable.

Important: the assigned time slot may differ from the time slot requested.

Receipt of error message

You should receive the response from the terminal by e-mail within a few minutes’ time. If you receive the following error message, this means the container cannot be picked up:

>> The container will NOT be loaded/discharged <<<

You must then create a new pre-notification and correct the error. The container will only be available for pick-up if the pre-notification is confirmed without an error message.

Note: It is not possible for you to edit the old pre-notification. You must create a new pre-notification to replace it.

Password forgotten

• Go the back-up service for road hauliers
• Select “Sign up or request a new password”
• Enter your details (these are the same as your login details for the PCS)
• Click on the activation link (you should receive this by e-mail within a few minutes’ time)

Differences with regular services MCA Road and Road Planning

• At this time, you can only use the back-up service for road hauliers for pre-notifications to Hutchison Ports ECT Delta Terminal, Hutchison Ports ECT Euromax, Rotterdam World Gateway and APM Terminals Maasvlakte ll.
• It is not possible to link multiple containers to a single TAR or RCI code.
• You cannot request or review old notifications.
• Pre-notifications you have submitted via the back-up service for road hauliers will not be visible in the regular services MCA Road or Road Planning.

Contact

+31 (0)88 625 25 25
servicedesk@portbase.com