The procedure is generic. You can find terminal-specific information in the table.
How to act during the malfunction
The loading or discharge lists and train compositions should be prenotified to the terminal by e-mail or Excel upload via the terminal website. The status information and loading and discharge confirmations can be requested via e-mail or from the terminal website. For terminals that do not offer these alternatives, you will have to wait until the malfunction is resolved.
How to act in the event of a malfunction
New loading and discharge lists and train compositions can be submitted via the usual procedure. If you have any doubts about the processing of your prenotification, please contact our Customer Service.
How to act during the malfunction.
The loading or discharge lists and train compositions should be prenotified to the terminal by e-mail or Excel upload via the terminal website. Actual train compositions are proactively sent by the terminal by e-mail. For terminals that do not offer these alternatives, you will have to wait until the malfunction is resolved. Status information is not available in this situation.
How to act in the event of a malfunction.
New loading and discharge lists and train compositions can be submitted via the usual procedure. If you have any doubts about the processing of your prenotification, please contact our Customer Service.
Terminal-specific information
| Terminal | Rail call pre-notification | Pre-notify discharge and loading lists* | Status Request information about a prenotification** | Request status information about loading and discharge confirmations** |
|---|---|---|---|---|
| HPDII Terminals Rotterdam |   |
 |
 |
|
| APM2 Terminals Maasvlakte | |
** |
|
 |
| Barge Center Waalhaven | |
|
|
|
| Hutchison Ports ECT Delta | |
|
|
|
| Hutchison Ports ECT Euromax | |
|
|
|
| Rotterdam World Gateway | |
** |
|
|
| RST Noord | |
|
|
|
| RST Zuid | |
|
|
|
* The content of this list must be identical to the loading and discharge list you normally send via Portbase.
** Only in the event of a PCS malfunction; this is not possible in the case of a terminal system failure.
| Terminal | Prenotify Planned Train Composition via* | Actual Train Composition received via |
|---|---|---|
| EMO | |
|
* The content of this list must be identical to the planned train composition you normally submit via Portbase.
| Terminal | Department | Telephone number | Email address |
|---|---|---|---|
| APM Terminals Maasvlakte II | Data/Gate | +31 10 754 9620 | mvii.datacenter@apmterminals.com |
| EMO Europees Massagoed overslagbedrijf | +31 181 371 175 | controlekamer@emo.nl | |
| Hutchison Ports ECT Delta & Euromax Terminal | +31 181 278 088 | customerservice@ect.nl | |
| RSC Rotterdam | +31 10 491 63 45 | procesleiding@rscrotterdam.nl (cc procesleiding@rscrotterdam.nl) | |
| RWG (Rotterdam World Gateway) | dcg@rwg.nl |