Portbase Kenniscentrum
  • Contact
  • Programs
    • The Secure Chain
    • Import Control System (ICS2)
  • All services
    • Ships’ calls
      • Notification Bunkers
      • Notification Crew & Passengers
      • Notification Dangerous Goods
      • Notification SafeSeaNet
      • Notification Ship’s Stores
      • Notification Waste Disposal
      • Statement Harbour Dues Amsterdam
      • Vessel Notification
      • Vessel Visit API
    • Import cargo
      • Cargo Controller
      • Cargo Declaration Import 2.0
      • Cargo Declaration Status Report
      • Cargo Release Manager
      • Declaration Food and Consumer Products
      • Differences list
      • Discharge Confirmation Report
      • Discharge Information
      • Discharge List
      • Import Status
      • Inspection Portal
      • Notification Import Documentation
      • Pre-arrival Cargo Declaration Import (4h)
      • Seaport Statistics
      • Transhipment
      • Transit Declaration
      • Veterinary Inspection Process
    • Hinterland transport
      • Hinterland Container Notification Barge
      • Hinterland Container Notification Rail
      • Hinterland Container Notification Road
      • Inland Port Dues
    • Export cargo
      • Arrival Notification Export
      • Cargo Declaration Export
      • Cargo Declaration Export Containers
      • Clearance Transit Export Containers
      • Notification Export Documentation
      • Notification of Arrival Export Containers
      • Track & Trace Export
    • IAM Services
      • IAMconnected
      • I’m using a service and want to change something
      • Securely connecting
    • Platform Solutions
      • MyData
  • releases
  • EN
    • NL
    • DE
  • Menu

Return

Retrieving Status...

Information about the availability of the Port Community System

Real-time, around-the-clock insight into maintenance and malfunctions

While the Portbase services have a high rate of availability (99.95%), every malfunction is one too many. Portbase understands that, at such times, Port Community System (PCS) users and other stakeholders want to be informed immediately. At the same time, the source of a disruption sometimes lies outside the PCS, blocking the delivery of digital messages. Such external issues might occur with the provider, in the systems of other links in the logistical chain, and so on.

Portbase strives to be fully open and transparent in this area. This is why the website status.portbase.com allows you to check the current availability of the PCS and all Portbase services – anytime, day or night. When a malfunction disrupts your digital process, you will be able to see at a glance whether the potential source of the problem lies with Portbase. It will also inform users of scheduled maintenance. Important! You can sign up to receive automatic disruption notifications at status.portbase.com. When you do, you can indicate the services you wish to receive information on and which communication channel you prefer: email, SMS, RSS feed or webhook. In this way, we hope to achieve our goal of providing you with optimum around-the-clock information and support.

The new status website will provide a basis for the next steps toward creating a single source of insight into the availability of all systems connected to the PCS (Customs, container terminals, etc.).

What to do in the event of a malfunction

The communication protocol explains in general terms the actions Portbase will take when the PCS is unavailable. If and when an actual malfunction occurs, the Portbase back-up procedures will be there to assist you.

Link to: Communication protocol

Communication protocol

How do we communicate planned maintenance and disruptions?

Follow a manual added link

Current PCS status

Check the current availability of the PCS and the individual services 24/7 here

Receive status updates
Link to: FAQs on PCS availability

FAQ’s

Frequently asked questions about PCS availability status updates

Link to: Backup procedures

Disruptions PCS

View the backup procedures in the event of a fault here.

I’m using a service and
have a question

Contact our Customer Service
  • Terms & Conditions
  • Privacy Statement
  • Cookie Statement
Change your consent
  • Terms & Conditions
  • Privacy Statement
  • Cookie Statement
Scroll to top