Information about the availability of the Port Community System
Real-time, around-the-clock insight into maintenance and malfunctions
While the Portbase services have a high rate of availability (99.95%), every malfunction is one too many. Portbase understands that, at such times, Port Community System (PCS) users and other stakeholders want to be informed immediately. At the same time, the source of a disruption sometimes lies outside the PCS, blocking the delivery of digital messages. Such external issues might occur with the provider, in the systems of other links in the logistical chain, and so on.
Portbase strives to be fully open and transparent in this area. This is why the website status.portbase.com allows you to check the current availability of the PCS and all Portbase services – anytime, day or night. When a malfunction disrupts your digital process, you will be able to see at a glance whether the potential source of the problem lies with Portbase. It will also inform users of scheduled maintenance. Important! You can sign up to receive automatic disruption notifications at status.portbase.com. When you do, you can indicate the services you wish to receive information on and which communication channel you prefer: email, SMS, RSS feed or webhook. In this way, we hope to achieve our goal of providing you with optimum around-the-clock information and support.
The new status website will provide a basis for the next steps toward creating a single source of insight into the availability of all systems connected to the PCS (Customs, container terminals, etc.).
What to do in the event of a malfunction
The communication protocol explains in general terms the actions Portbase will take when the PCS is unavailable. If and when an actual malfunction occurs, the Portbase back-up procedures will be there to assist you.