Others


Search

Quickly to

Frequently Asked Questions

Others

Where can I find the shipping company codes?

You can find the shipping company codes within the service HCN. Click on your name at the top right and a drop-down menu will appear. Click on ‘Shipping company list’ to see the last known shipping companies that HCN supports.

Was this post helpful?

Storm pilotage: When do I have to enter extra information?

In case of a storm extra information may be required for vessels which are about to depart from Rotterdam and which require a pilot. In that case an infobar will be shown.

Depending on the lenght of the vessel, the vessel draft (< 9 meters) and the weather conditions, shore based pilotage may be allowed. Shore based pilotage is allowed when:

  • The vessel length is smaller than or equal to 125 meters and vessel draft than or equal to 9 meters when the pilotage status is 'halted for small vessels'
  • The vessel length is smaller than or equal to 150 meters and vessel draft than or equal to 9 meters when the pilotage status is 'halted for all vessels'

Vessels longer than 150 meters are never piloted remotely, and only have to indicate whether a pilot can debark either by helicopter or hoisting.

For Amsterdam this information will be obtained by the port authority (HOC) and does not have to be entered in Port Visit

Was this post helpful?

What has ECT communicated about the Export Customs document?

Subject: Export Customs document

Dear relation,

In the context of the new functionality for handling the Unloading/Loading list in Hinterland Container Notification (MCA), we would like to draw your attention to the following. There is no need to register an export customs document at ECT when the carrier delivers the container at the terminal. To our knowledge, this is different from APMT and RWG.

ECT will report a green status back to MCA for an export container, If everything is in order. Even in the case that there is no export customs document registered. A green status at ECT therefore does not say anything about the presence of this document. If you want to check the presence of the document, you can use the Portbase-MED screen. This information cannot be found via the MCA screen. We strongly recommend you to do this. To prevent that your container is not loaded on the deepsea vessel, because of the absence of an export document.

ECT is not liable for the proper transmission of this message.

No rights can be derived from the content of this message.

Was this post helpful?

Having trouble capturing screenshots with the mouseover popups or so called tool tips showing?

Use the free Gadwin Printscreen: http://www.gadwin.com/printscreen/

It is also possible to directly e-mail statuses of selected handlings to an e-mail address. View the Quick Start Guide under the ‘E-mail Notifications’ tab to see how this works.

Was this post helpful?

Is it necessary to create a train journey for status information about the cargo?

It is not necessary for the train journey to be present in the system or be created in order to retrieve the status of the cargo via status information. If you click on 'Bookings' at the top of the black bar in the service Rail Planning, you can create a prenotification in the next screen to retrieve the status information.

Was this post helpful?

How are trains arriving ‘too late’ or containers that are not in order dealt with?

Trains will not be turned away and will be allowed in if capacity is available. If the container information (documents/containers) are not in order, the containers in question will not be discharged/loaded.

Was this post helpful?

Who do I need to contact for my Cargo Card?

If you encounter problems with your Cargo Card, your card has expired or you want to request a Cargo Card, you need to contact Secure Logistics. More information is available at: https://www.secure-logistics.nl.

Was this post helpful?

What are my monthly costs if I do not use Cargo Tracker?

If this is the case you only pay the monthly subscription costs.

Was this post helpful?

Are the costs for an API link-up the same as for using the web screens?

Do you have commercial questions or do you want to change or order something?

The Portbase sales department is ready to answer your questions. Telephone number +31 (0)88 625 2534 or sales@portbase.com.

Was this post helpful?

What is the advantage of an API link-up?

Who can I contact with user questions related to Cargo Tracker?

Where can I find the API specifications for Cargo Tracker?

These are available at: https://developer.portbase.com/services.

Was this post helpful?

Where can I find all 43 services of Portbase?

For an up-to-date overview of all Portbase services, please visit our website: https://www.portbase.com/en/services/.

Was this post helpful?

How do the monthly payments work?

Portbase uses monthly direct debit payments based on your actual usage. We will send you an invoice for your administration every month.

Was this post helpful?

What is the minimum notice period?

The notice period for Cargo Tracker is 3 months.

Was this post helpful?

How can I cancel?

You can cancel the service Cargo Tracker by sending an email to sales@portbase.com

Was this post helpful?

Do I have to pay for every tracking & tracing request I submit?

We have implemented validations on a number of fields (such as number of characters). Does your input meet these validations, but have you for example made a typing error? Then you will be charged. This is because Portbase incurs costs for this ‘technically valid’ request.

Was this post helpful?

How do I validate my organisation data?

Validation is done by the authorised signatory at the request of the top-level administrator. The former requests validation via the 'organisation management' tab - 'my organisations' - [choose organisation]. The screen consists of several parts that can be edited using the pen icon.

If a new authorised signatory is selected, they will first need to identify themselves using the ‘remote identification’ process.

The authorised signatory receives an e-mail with an overview of the original and modified organisation data. The e-mail also contains an activation code which, on approval, must be passed on to the top-level administrator. The top-level administrator can enter the activation code for the outstanding request under “open request".

This functionality is not yet active.

Was this post helpful?

How can I change my Top-level Administrator?

The current Top-level Administrator can appoint a new top-level administrator via organisation management. This must be approved by the authorised signatory.

If the current Top-level Administrator is no longer available, please contact the Service Desk.

Was this post helpful?

What is a kickback fee?

A fee paid to the data owner for providing the data.

Was this post helpful?

How does billing take place?

Each month, a single summary invoice is sent out for the actual usage and the data services subscription. This invoice is separate from the regular monthly Portbase advance invoice. The invoice shows the cost of the monthly subscription and the number of discharge confirmations that the customer received in the past month (usage charges + kickback fee).

Was this post helpful?

For Top-level Administrators

How do I validate my organisation data?

Validation is done by the authorised signatory at the request of the top-level administrator. The former requests validation via the 'organisation management' tab - 'my organisations' - [choose organisation]. The screen consists of several parts that can be edited using the pen icon.

If a new authorised signatory is selected, they will first need to identify themselves using the ‘remote identification’ process.

The authorised signatory receives an e-mail with an overview of the original and modified organisation data. The e-mail also contains an activation code which, on approval, must be passed on to the top-level administrator. The top-level administrator can enter the activation code for the outstanding request under “open request".

This functionality is not yet active.

Was this post helpful?

For Authorised Signatories

How can I change my Top-level Administrator?

The current Top-level Administrator can appoint a new top-level administrator via organisation management. This must be approved by the authorised signatory.

If the current Top-level Administrator is no longer available, please contact the Service Desk.

Was this post helpful?