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What seal number do you enter for a FLAT?

You may enter FLAT or TANK here.

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Is it necessary to create a train journey for status information about the cargo?

It is not necessary for the train journey to be present in the system or be created in order to retrieve the status of the cargo via status information. If you click on 'Bookings' at the top of the black bar in the service Rail Planning, you can create a prenotification in the next screen to retrieve the status information.

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How are trains arriving ‘too late’ or containers that are not in order dealt with?

Trains will not be turned away and will be allowed in if capacity is available. If the container information (documents/containers) are not in order, the containers in question will not be discharged/loaded.

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Who do I need to contact for my Cargo Card?

If you encounter problems with your Cargo Card, your card has expired or you want to request a Cargo Card, you need to contact Secure Logistics. More information is available at: https://www.secure-logistics.nl.

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What are my monthly costs if I do not use Cargo Tracker?

If this is the case you only pay the monthly subscription costs.

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Are the costs for an API link-up the same as for using the web screens?

Do you have commercial questions or do you want to change or order something?

The Portbase sales department is ready to answer your questions. Telephone number +31 (0)88 625 2534 or sales@portbase.com.

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What is the advantage of an API link-up?

Who can I contact with user questions related to Cargo Tracker?

Where can I find the API specifications for Cargo Tracker?

These are available at: https://developer.portbase.com/services.

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Where can I find all 43 services of Portbase?

For an up-to-date overview of all Portbase services, please visit our website: https://www.portbase.com/en/services/.

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How do the monthly payments work?

Portbase uses monthly direct debit payments based on your actual usage. We will send you an invoice for your administration every month.

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What is the minimum notice period?

The notice period for Cargo Tracker is 3 months.

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How can I cancel?

You can cancel the service Cargo Tracker by sending an email to sales@portbase.com

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Do I have to pay for every tracking & tracing request I submit?

We have implemented validations on a number of fields (such as number of characters). Does your input meet these validations, but have you for example made a typing error? Then you will be charged. This is because Portbase incurs costs for this ‘technically valid’ request.

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How can I unsubscribe from IAMconnected?

By sending an e-mail to the Portbase service desk (servicedesk@portbase.com) telling us that you no longer wish to use IAMconnected.

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How much does IAMconnected cost?

The cost of IAMconnected will not be charged to the user. The cost will instead be charged to supplier of these services (the service provider).

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I don’t remember my login details. Who can I contact?

The Portbase service desk can assist you. You can contact them on 088-625 2525 or servicedesk@portbase.com.

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I have lost my phone and I use Multi Factor Authentication (MFA). What should I do?

The Portbase service desk can assist you.  They will reset it so that a new phone number can be registered for your account.

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What is a kickback fee?

A fee paid to the data owner for providing the data.

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How does billing take place?

Each month, a single summary invoice is sent out for the actual usage and the data services subscription. This invoice is separate from the regular monthly Portbase advance invoice. The invoice shows the cost of the monthly subscription and the number of discharge confirmations that the customer received in the past month (usage charges + kickback fee).

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