What has ECT communicated about the Export Customs document?
Subject: Export Customs document
Dear relation,
In the context of the new functionality for handling the Unloading/Loading list in Hinterland Container Notification (MCA), we would like to draw your attention to the following. There is no need to register an export customs document at ECT when the carrier delivers the container at the terminal. To our knowledge, this is different from APMT and RWG.
ECT will report a green status back to MCA for an export container, If everything is in order. Even in the case that there is no export customs document registered. A green status at ECT therefore does not say anything about the presence of this document. If you want to check the presence of the document, you can use the Portbase-MED screen. This information cannot be found via the MCA screen. We strongly recommend you to do this. To prevent that your container is not loaded on the deepsea vessel, because of the absence of an export document.
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Is it necessary to create a train journey for status information about the cargo?
It is not necessary for the train journey to be present in the system or be created in order to retrieve the status of the cargo via status information. If you click on 'Bookings' at the top of the black bar in the service Rail Planning, you can create a prenotification in the next screen to retrieve the status information.
How are trains arriving ‘too late’ or containers that are not in order dealt with?
Trains will not be turned away and will be allowed in if capacity is available. If the container information (documents/containers) are not in order, the containers in question will not be discharged/loaded.
Who do I need to contact for my Cargo Card?
If you encounter problems with your Cargo Card, your card has expired or you want to request a Cargo Card, you need to contact Secure Logistics. More information is available at: https://www.secure-logistics.nl.
What are my monthly costs if I do not use Cargo Tracker?
If this is the case you only pay the monthly subscription costs.
Are the costs for an API link-up the same as for using the web screens?
Yes, but with the API you receive free access to the Cargo Tracker web screens.
Do you have commercial questions or do you want to change or order something?
The Portbase sales department is ready to answer your questions. Telephone number +31 (0)88 625 2534 or sales@portbase.com.
What is the advantage of an API link-up?
The advantage of an API link-up is that you directly receive updates in your own in-house system in real time. With an API link-up, you can quickly create a connection between your own system and Cargo Tracker and thus easily use the Cargo Tracker data in your system for alerts, triggers, etc.
Who can I contact with user questions related to Cargo Tracker?
Where can I find the API specifications for Cargo Tracker?
These are available at: https://developer.portbase.com/services.
Where can I find all 43 services of Portbase?
For an up-to-date overview of all Portbase services, please visit our website: https://www.portbase.com/en/services/.
How do the monthly payments work?
Portbase uses monthly direct debit payments based on your actual usage. We will send you an invoice for your administration every month.
What is the minimum notice period?
The notice period for Cargo Tracker is 3 months.
How can I cancel?
You can cancel the service Cargo Tracker by sending an email to sales@portbase.com
Do I have to pay for every tracking & tracing request I submit?
We have implemented validations on a number of fields (such as number of characters). Does your input meet these validations, but have you for example made a typing error? Then you will be charged. This is because Portbase incurs costs for this ‘technically valid’ request.
Which details do I need to record in IAMconnected?
First name, last name, user ID (unique), e-mail address (individual, business (or private)), mobile phone number. The e-mail address is used for the activation process and for resetting your password if necessary.
How can I unsubscribe from IAMconnected?
By sending an e-mail to the Portbase service desk (servicedesk@portbase.com) telling us that you no longer wish to use IAMconnected.
Which services are linked to IAMconnected?
Currently, the Port of Rotterdam’s MyPort service. Other Port of Rotterdam services will be connected in the future. The Port Community System (PCS) will also be linked to IAMconnected.
How much does IAMconnected cost?
The cost of IAMconnected will not be charged to the user. The cost will instead be charged to supplier of these services (the service provider).
I don’t remember my login details. Who can I contact?
By e-mail at support@iamconnected.eu or you can contact us at 088-625 2525.
I have lost my phone and I use Multi Factor Authentication (MFA). What should I do?
In this case, the Portbase service desk can help. Multi Factor Authentication is being reset so you can set it up again (old or new phone).
What is a kickback fee?
A fee paid to the data owner for providing the data.
How does billing take place?
Each month, a single summary invoice is sent out for the actual usage and the data services subscription. This invoice is separate from the regular monthly Portbase advance invoice. The invoice shows the cost of the monthly subscription and the number of discharge confirmations that the customer received in the past month (usage charges + kickback fee).
Which details do I need to record in IAMconnected?
First name, last name, user ID (unique), e-mail address (individual, business (or private)), mobile phone number. The e-mail address is used for the activation process and for resetting your password if necessary.
Which services are linked to IAMconnected?
Currently, the Port of Rotterdam’s MyPort service. Other Port of Rotterdam services will be connected in the future. The Port Community System (PCS) will also be linked to IAMconnected.