Portbase Secure Chain


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Frequently Asked Questions

Portbase Secure Chain

Can I act within the Secure Chain without any transactionfees?

Yes, also via the Cargo Controller API.

In the following situation you can still carry out the Secure Chain actions without our transaction costs (per B/L), but this is subject to conditions.

Scenarios

In the following two scenarios you can be assigned to a B/L that is not linked by yourself:

  1. A shipping company has sent a release for a B/L that was not yet followed by your organisation at that time. You will automatically receive the B/L in the overview in Cargo Controller, in the My Release tab. You can set up an email notification for this, you can read how to do this here.
  1. Another party has designated your organization as a chain party for a B/L that you were not yet following at that time. You will automatically receive the B/L in the general overview in Cargo Controller after you have been designated as the next chain party. You can also set up an email notification for this, you can read how to do this here.

NB! In our Cargo Controller API specifications there are additional details related to a system connection. You can read this here.

Basic tracking

If you link a B/L yourself (via Web or API), this is an indicator for Portbase that there is a need for additional data that we share with your organization. For that reason we charge a transaction per B/L, which we call 'Extended tracking'.

With the above two scenarios, you have not chosen to retrieve additional data for that B/L. For that situation, Portbase links a 'Basic Tracking', at which point you will see a very limited amount of data in the B/L. At that moment, this view is the same as what a customer sees in our 'Cargo Release Manager' service.

The actions within the Secure Chain can be performed in both forms of tracking.

Upgrade tracking - via Web

If you still want more information about the cargo, you can choose to convert 'Basic tracking' to 'Extended tracking'.

  1. Click on the for actions on B/L level
  2. Click on 'Access B/L'
    The data is now being updated. A transaction is now charged for 'Extended tracking'.

Upgrade tracking - via API

If you still want more information about the cargo, you can choose to convert 'Basic tracking' to 'Extended tracking'. You then submit a standard track request for this B/L via API, which we will answer with all available information. You can read more about that here. A transaction is charged for 'Extended tracking'.

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How can I activate Secure Chain within Cargo Controller?

If you are already using Cargo Controller, you can have the following activated by your organization's main administrator. For Cargo Controller API users, the steps below are also necessary to complete before you can use our extensive API functions.

Master administrators have access to the PCS-menu option 'Organization management':

In this menu, the main user can issue rights to users by means of User groups. Go to the User Groups tab.

We have added a User Group 'Cargo Controller (Director)' for all existing Cargo Controller users. Click on this title and you can then add colleagues to this group. Click on 'Save' to apply the changes.

A colleague who is already logged in will then have to log out and log in before the extra functionalities are visible in his Cargo Controller environment.

Tip: In this way, we hope that you limit the management of these functionalities to the users who actually use them in their work.

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Do I still need the Delivery Note with the Portbase Secure Chain inplace?

Yes.

For now you will still need the delivery note for some details that are not yet available in the services within the Portbase Secure Chain, such as empty returns. We are currently working with the shipping companies in order to also be able to display these values to all parties in the chain via the services.

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Can I also request the commercial release from the shipping company via the Portbase Secure Chain?

No, you should still contact the shipping company if you are not automatically assigned the commercial release.

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Can I also process my export flow via the Portbase Secure Chain?

No, in the current phase, the Portbase Secure Chain is only in place for the import flow of containers.

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Can I also see empty returns via the Portbase Secure Chain?

No, this data is not available in the Portbase Secure Chain in the current phase. This will follow in a later phase.

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