Portbase Kenniscentrum
  • Contact
  • All services
    • Ships’ calls
      • Notification Crew & Passengers
      • Notification Dangerous Goods
      • Notification Ship’s Stores
      • Notification Single Window
      • Notification Waste Disposal
      • Statement Harbour Dues Amsterdam
      • Vessel Notification
    • Import cargo
      • Cargo Controller
      • Cargo Declaration Import 2.0
      • Cargo Declaration Status Report
      • Declaration Food and Consumer Products
      • Discharge Confirmation Report
      • Discharge Information
      • Discharge List
      • Import Status
      • Inspection Portal
      • Notification Import Documentation
      • Notification Local Clearance
      • Pre-arrival Cargo Declaration Import (4h)
      • Seaport Statistics
      • Transit Declaration
      • Veterinary Inspection Process
    • Hinterland transport
      • Cargo Information
      • Hinterland Container Notification Barge
      • Hinterland Container Notification Rail
      • Hinterland Container Notification Road
      • Inland Port Dues
    • Export cargo
      • Cargo Declaration Export Bulk
      • Cargo Declaration Export Containers
      • Clearance NCTS Export Containers
      • Exit Summary Declaration
      • Loading List
      • Notification Export Documentation
      • Notification of Arrival ECS Cargo
      • Notification of Arrival Export Containers
      • Notification Verified Gross Mass
      • Track & Trace Export
    • IAM Services
      • IAMconnected
      • User Management
      • I’m using a service and want to change something
    • Platform Solutions
      • MyData
  • releases
  • EN
    • NL
    • DE
  • Menu

Return

This is how the Portbase Customer Service works

Portbase’s Customer Service is the single point of contact for all your questions concerning the services. Our team of trained and specialised employees are at your service 24/7. You can read the description of the support process below.

Our availability

Our Customer Service can be contacted 24 hours per day, 7 days a week. Do you have any questions or would you like to submit a notification? Please contact us. They are available during office hours, from 8:00 to 18:00, at +31 (0)88 625 25 25 or at customerservice@portbase.com.

Urgent notifications outside of office hours can be passed on to the Customer Service member on standby. This member on standby can only be reached by phone. The standby number is +31 (0)6 51 88 44 56. Emails outside of office hours will only be read if this has been agreed to with the Customer Service member on standby.

How do we keep you informed?

You will receive several reports informing you of developments regarding your notification. These reports will be sent to the email address listed for the person who has submitted the notification. You will receive the following reports from us:

  • Confirmation

You will receive an email confirmation once your question/notification has been allocated. This email will state the resolution time for handling your question/notification.

  • In hand

Customer Service will take your question/notification in hand. You will then also receive an e-mail confirmation. This way, you will be kept informed of every process step.

  • Solution

As soon as an answer or solution has been found for your report, you will be informed about this by one of our Customer Service employees – by telephone or by email.

  • Final registration

As soon as the question has been fully answered or the solution for your report has been implemented, you will receive an e-mail. In this email, we ask you to share your opinion regarding the handling. It is not mandatory to participate, but we greatly appreciate this. This email also means that your report has been closed.

Questions about our services?

Our Customer Service employees do everything within their power to be of optimal service to you 24/7. Should you have any questions about their services or their determination of priority, please contact us on +31 (0)88 – 625 25 25 or at customerservice@portbase.com.

I’m using a service and
have a question

Contact our Customer Service

We use cookies

This website uses cookies to track and analyse user behaviour, to improve the user experience and to ensure that relevant information and advertisements can be displayed. Click on 'customize preferences' to view and set your permissions for this website.

Read our Privacy Statement here | Close
Customize preferences
Scroll to top