This is how the Portbase Customer Service works
Portbase’s Customer Service is the single point of contact for all your questions concerning the services. Our team of trained and specialised staff is at your service 24/7. You can read the description of the support process below.
Our availability
Portbase Support can be contacted 24 hours per day, 7 days a week. Do you have any questions or would you like to submit a notification? Please contact us. They are available during office hours, from 8:00 to 18:00, at +31 (0)88 625 25 25 or via e-mail at customerservice@portbase.com. Urgent notifications outside of office hours can be passed on to the Support member on standby. This member on standby can only be reached by phone. The standby number is +31 (0)6 51 88 44 56. E-mails outside of office hours will only be read if this has been agreed to with the staff member on standby.
How do we keep you informed?
You will receive several reports informing you of developments regarding your notification. These reports will be sent to the e-mail address listed for the person who has submitted the notification. You will receive the following reports from us:
Confirmation
You will receive e-mail confirmation once your question/notification has been allocated. This e-mail will state the resolution time for handling your question/notification.
In hand
Portbase Support will take your question/notification in hand. You will then also receive an e-mail confirmation. In this way you will be kept informed of every single step within the process.
Final registration
As soon as the question has been fully answered or the solution for your report has been implemented, you will receive an e-mail. In this e-mail we ask you to share your opinion regarding the handling. It is not mandatory to participate, but we greatly appreciate this. This e-mail also means that your report has been closed.
Questions about our services?
Portbase Support does everything within its power to be of optimal service to you 24/7. Should you have any questions about their services or their determination of priority, please contact us by telephone on +31 (0)88 – 625 25 25 or by e-mail at customerservice@portbase.com.