This is how the Portbase Customer Service works

Portbase’s Customer Service is the single point of contact for all your questions concerning the services. Our team of trained and specialised employees are at your service 24/7. You can read the description of the support process below.

Our Customer Service can be contacted 24 hours per day, 7 days a week. Do you have any questions or would you like to submit a notification? Please contact us. They are available during office hours, from 8:00 to 18:00, at +31 (0)88 625 25 25 or at customerservice@portbase.com.

Urgent notifications outside of office hours can be passed on to the Customer Service member on standby. This member on standby can only be reached by phone. The standby number is +31 (0)6 51 88 44 56. Emails outside of office hours will only be read if this has been agreed to with the Customer Service member on standby.

You will receive several reports informing you of developments regarding your notification. These reports will be sent to the email address listed for the person who has submitted the notification. You will receive the following reports from us:

• Confirmation

You will receive an email confirmation once your question/notification has been allocated. This email will state the resolution time for handling your question/notification.

• In hand
  

Customer Service will take your question/notification in hand. You will then also receive an e-mail confirmation. This way, you will be kept informed of every process step.

• Solution

As soon as an answer or solution has been found for your report, you will be informed about this by one of our Customer Service employees – by telephone or by email.

• Final registration

As soon as the question has been fully answered or the solution for your report has been implemented, you will receive an e-mail. In this email, we ask you to share your opinion regarding the handling. It is not mandatory to participate, but we greatly appreciate this. This email also means that your report has been closed.

Our Customer Service employees do everything within their power to be of optimal service to you 24/7. Should you have any questions about their services or their determination of priority, please contact us on +31 (0)88 – 625 25 25 or at customerservice@portbase.com.