If you have accidentally prenotified an incorrect document, you can request ECT Delta or Euromax to cancel the document via the service Notification Import Documentation. For other terminals, this can only be done by phone or e-mail.
Read the quick start guide on how to request the cancellation of a prenotified document. After the incorrect prenotification has been deleted, you can make a new document prenotification.
Below you can see which procedure each terminal supports.
APM Maasvlakte II: mvii.datacenter@apmterminals.com
Barge Center Waalhaven: Pvdpluijm@waalhaven-group.nl
Broekman Distriport: CSD.distriport@broekmanlogistics.com / csd.containers@broekmanlogistics.com
CCT Moerdijk: operations@cctmoerdijk.com /0168-334289
CLDN (C.RO) Ports Rotterdam: freight.uk@cldn.com / +352 264466288
CLDN (C.RO) Ports Vlissingen: freight.uk@cldn.com / +352 264466288
DFDS Seaways Rotterdam (Vlaardingen): ferry.vlaardingen@dfds.com / +31(0)10-2084991
Hutchison Ports ECT Delta and Euromax: You can submit a cancellation request via Notification Import Documentation. Read more about this here. For questions about your cancellation request, please contact customerservice@ect.nl
Hutchison Ports Delta II: rot.data-edi@hutchisonportsdelta2.com
Kloosterboer Vlissingen: KBV.Logistics@kloosterboer.nl / 0118-486359
KVSA (DFDS) IJmuiden: felison@kvsa.nl / 06- 26 434 993
Matrans Rotterdam Terminal: administration.terminal@matrans.nl
P&O Ferries Rotterdam (Europoort): customs.clearance.europoort@poferries.com / +31 (0)181-255310
Rotterdam World Gateway (RWG): dcg@rwg.nl
Rotterdam Shortsea Terminals: customs@rstbv.nl or 010 – 294 2422
Stena Line Hoek van Holland: security.holland@stenaline.nl / + 31 (0)174-389444
Stena Line Rotterdam (Europoort): security.europoort@stenaline.nl / +31 (0)181-242180
TMA Amsterdam: amsterdam_ct@tmalogistics.nl or 020 – 705 2444
Verbrugge Zeeland: avis@verbrugge.nl or 0118 – 42 63 90
Verbrugge Scaldia: avis@verbrugge.nl of 0118 – 42 63 90
Waalhaven Botlek Terminal: balie_wbt@waalhaven-group.nl
Zoomweg Zeeland Coldstore: import@zzcoldstore.nl / 0113-322361