I want to delete/change my document, is this possible?

If the notification has not yet been submitted to the terminal, you can click on the line and make any necessary adjustments. You can also delete the notification by clicking on ‘delete’ at the bottom.

If the notification has already been submitted to the terminal, it cannot be removed via Portbase. You can however submit the notification with the correct information in Portbase again.
You must inform the terminal about the erroneous notification to avoid complications. Also do this if you have used the wrong document type.

Hutchison Ports ECT Delta and Euromax
If the change of terminal remains limited to the ECT terminals (Hutchison Ports ECT Delta Terminal/Euromax Terminal), no action is required on your part. The ECT system only links the notification to a terminal after the container has been unloaded.

You can remove the import documentation (E-service MRN Document) that you have submitted yourself via the ECT website. You can do this via ‘Order Overviews’ and ‘Document Order Overview’ using the red cross behind the line. If the cancellation status continues to be ‘Received’, this means that a pre-notification has already been received to retrieve the container. If this is the case, an automatic email will be sent to the Team Coordinator Data Management/GAD; he/she will verify if the document can be deleted and if this is possible will perform this action. You will not receive any notifications about this. You can check which documents are attached to the container by consulting Tracking & Tracing in the My Services section of the ECT website.

If you do not have login details for the ECT website, you can request these from qo@ect.nl or call the ECT Gate & Administration Desk: +31 181-278088.

Other terminals
If a different terminal is involved, you can contact the terminal in question using the email addresses below:

APM Terminals Rotterdam: rot.data-edi@apmterminals.com

APM Maasvlakte II: mvii.datacenter@apmterminals.com

Barge Center Waalhaven: Pvdpluijm@waalhaven-group.nl

Broekman Distriport: CSD.distriport@broekmanlogistics.com / csd.containers@broekmanlogistics.com

CCT Moerdijk: operations@cctmoerdijk.com /0168-334289

CLDN (C.RO) Ports Rotterdam: freight.uk@cldn.com / +352 264466288

CLDN (C.RO) Ports Vlissingen: freight.uk@cldn.com / +352 264466288

DFDS Seaways Rotterdam (Vlaardingen): ferry.vlaardingen@dfds.com / +31(0)10-2084991

Kloosterboer Vlissingen: KBV.Logistics@kloosterboer.nl / 0118-486359

KVSA (DFDS) IJmuiden: felison@kvsa.nl / 06- 26 434 993

Matrans Rotterdam Terminal: administration.terminal@matrans.nl

P&O Ferries Rotterdam (Europoort): customs.clearance.europoort@poferries.com / +31 (0)181-255310

Rotterdam World Gateway (RWG): Dennis.vandepolder@rwg.nl with a CC to douane.drh.rwg@belastingdienst.nl.

Rotterdam Shortsea Terminals: customs@rstbv.nl / 010 – 294 2422

Stena Line Hoek van Holland: security.holland@stenaline.nl / + 31 (0)174-389444

Stena Line Rotterdam (Europoort): security.europoort@stenaline.nl / +31 (0)181-242180

TMA Amsterdam: amsterdam_ct@tmalogistics.nl / 020 – 705 2444

Verbrugge Vlissingen: avis@verbrugge.nl / 0118 – 42 63 90

Zoomweg Zeeland Coldstore: import@zzcoldstore.nl / 0113-322361

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