By means of this Quick Start Guide, we will explain in a few brief steps how to use the service Hinterland Container Notification Rail.
For whom is this service intended?
This service allows you to pre-notify containers (and, in the future, train visits) at deepsea terminals and depots through one single portal. Here, you have real-time insight into your train rotations and terminal visits 24/7.
The service Hinterland Container Notification Rail is aimed at the following target groups:
Navigating to the service
You can start Hinterland Container Notification as follows:
Do you not yet have access to this service? Ask your colleague who has been designated Portbase main user for your organisation. He/she can provide you with the required authorisation for this.
The ‘Rotations’ dashboard
In the ‘Rotations’ dashboard, you have 24/7 real-time insight into your train rotations and terminal visits. Clearly organised, with the scheduled rotations that you are working on at the top. Below are the rotations that are currently in operation, your completed rotations and, in conclusion, your cancelled rotations.
The ‘Handlings’ dashboard
Are you responsible for the cargo aspects? Then click on the Handlings dashboard. Here too, we have organised your workflow in a clear manner. At the top, you will find the containers that still need to be attached to a train (detached handlings). Next, you will find the pre-notified and already attached containers, the containers in operation and the containers already handled.
An important difference compared to the ‘Rotations’ overview is that ‘Handlings’ also offers insight into the ‘Detached Handlings’. Detached Handlings are STATUS REQUESTS for containers that have not yet been linked to a train visit, but for which you would like to know the container status (link to existing visit = No).
You can upgrade a STATUS REQUEST to a PRE-NOTIFICATION and link this to a train visit.
Every change that a terminal makes to a visit will immediately be displayed on the overview screen, indicated by a blue dot.
Open the terminal visit and view the changes in the fields marked with this dot.
To accept the change or mark it as having been read, click on ‘Acknowledge update’. The blue dot will disappear.
There are several ways to enter your containers via the HCN web screens:
Through the ‘Handlings’ dashboard
Click on ‘Add handling’
Do you know what visit/Call-ID you wish to link the handling too? You can submit both a status request and a pre-notification.
Through the ‘Rotations’ dashboard
Through Excel upload
Through the ‘Handlings’ and ‘Rotations’ dashboards, you can detach, attach and change the container to a different Call-ID.
Attaching and changing
At rotation level, the number of containers to be unloaded and/or loaded is shown. If any containers require attention, a red triangle with an exclamation mark and the number of containers will appear.
By clicking on the rotation, the terminal visits within the rotation are shown.
The number of containers to be unloaded and/or loaded is also shown at the visit level, whereby a red triangle with an exclamation mark is displayed (and the number of containers) if any container require attention. By opening the visit, the containers that require attention are shown at the top of the list by default.
Container level/handling level
The statuses below (green = OK, red = action required) are displayed for each container. This is also visible via the ‘Handlings’ dashboard.
All actions and timestamps can be viewed under Rotation, Visit and Handlings. A record of all actions and updates performed. For example, click on the ‘History’ tab via Rotation, Visit or Handlings to see all updates. This always gives you insight into all the changes that have taken place. Hover your mouse over an update and click on the pop-up icon to view your rotation at that point in time.
Click on ‘Report issue’ to directly inform our Customer Service about your problem with working in HCN Rail.