Welcome to Portbase

Welcome to Europe’s biggest port community! You can now start using the Port Community System (PCS) and the service(s) you have purchased.

All Portbase services enable message exchange between one or more parties. The PCS makes sure these processes run in accordance with the established rules and connects the parties with one another.

In this support environment, you will find instructional videos, quick start guides, frequently asked questions and more for each service.

Navigation within our support environment

At the top right you will find a dropdown menu with ‘all services’. When you click on this, you will see the menu of all our services for which support pages are available. Click on the service name to bring up the support environment for that service.

If you would like to read more about the service(s) you have purchased right now, please click here.

How can we help you?

I want…

to learn more about the service(s) I have purchased to know what I can do within the PCS More information about IAMconnected Getting started!to receive personalised support

Information about your service(s)

For each service, we provide various support resources such as quick start guides, instructional videos and FAQs. Clicking on the button below will take you to an overview page, from where you can navigate to the appropriate page.

to the overview

Information about the PCS

PCS stands for Port Community System. The PCS is the central location for all the Portbase services you have purchased*. As soon as you purchase a Portbase service, you automatically have access to the PCS. To log in to the PCS, use your IAMconnected login credentials.

*You can also purchase services from third parties via Portbase. An overview of these services can be found here.

My Portbase

Once you have successfully logged in to the Port Community System (PCS), you are taken to ‘My Portbase’, the Portbase dashboard. Here you will find:

An overview of the services you are subscribed to, including notifications.
‘User Management’. If you are the assigned primary user, you can give users access to services here.

With User Management, you manage access to the service(s) your company has purchased in the PCS. In the PCS under ‘Organisation Management’, you can easily:

Adding users

Users are automatically added to the PCS the first time they log in using IAMconnected.

User Management

IMPORTANT: For administrators and managers of user accounts only.

User Management allows your company to manage access to the services you purchase in the Port Community System (PCS). In the PCS under ‘Organisation Management’ (‘Organisation Management’), you can easily:

Activate and deactivate users per service
Add and remove user groups
Change company data

Add user groups

Select the ‘User groups’ menu.
Select ‘Add group’.
Under ‘User group name’ select the relevant service.
In the ‘Description’ field, name the group.
Under ‘All users’, you can select the users you want to include in this user group.
Use the arrow key to add the selected users to the ‘Users in group’ group.
Save the entered data. Under ‘Service authorisation’ you can now set what the user group is allowed to do or see for this service.
Select ‘Add’ to save what you have entered.

Change user groups

Select the ‘User groups’ menu.
Select the user group you want to change.
Select the users you want to add to the group.
Use the arrow key to add the selected users to the ‘Users in group’ group.
Use the arrow key under ‘Users in group’ to select the users you want to remove from the group.
Delete the selected users from the group using the arrow key.
Save the entered data.
Under ‘Service authorisation’, you can now set what the user group is allowed to do or see for this service.
Select ‘Save’ to save what you have entered.

Would you like to update your company information? You can do so by filling out this form.

IAMconnected

In order to use a Portbase service, you must have a personal IAMconnected account linked to your organisation. IAMconnected is a platform within Portbase and guarantees 24/7 secure and easy access to the service(s) you have purchased.

If you do not yet have an IAMconnected account or you would like to read more about the registration process, roles and responsibilities, please click here.

to the IAMconnected support environment

more information about IAMconnected

Request a new service

We are at your service

If you have any questions about a service or would like to receive further explanation about a particular feature of the PCS, please contact the Customer Service staff.

More support

PCS availability and services

You can check the availability of the PCS here.

Via status.portbase.com, you can subscribe to status notifications for the service(s) you have purchased.

How Customer Service Works

Wondering how our Customer Service department works? You can read about it on this page: this is how customer service works.

Release notes

We are keen to keep you informed about developments in our services. In the release notes, we provide you with information about new features, changes and developments in our services.

To release notes

Contactform

If you would prefer to contact us via our contact form, please click here.

Contact

What can we help you with?

Our Customer Service department will be happy to assist you. You can reach them at customerservice@portbase.com or on 088 625 25 25.