This procedure is generic.
Because Portbase’s Port Community System is unavailable, it is not possible to submit the manifest to Customs via Cargo Declaration Export at this time.
What to do during a malfunction?
Information on malfunctions can be found at https://status.portbase.com. If the malfunction is not listed here (meaning it has not yet been reported), please contact the Portbase Service Desk.
You have 1 working day after departure of the ship to send the manifest to Customs.
If this window has not yet ended, please wait until the malfunction has been corrected.
If, as a result of the malfunction, you are unable to submit the manifest by the deadline date, you should contact Customs by email at (douane.noodprocedure.ecs@belastingdienst.nl) to inform them you won’t be able to submit an electronic manifest due to a malfunction. In the subject line, state the declaration point number of the Customs office for which the manifest is intended.
What to do after the malfunction has been resolved?
Please note you still must electronically submit any manifests you were unable to submit during the malfunction. New manifests can be submitted using the standard procedure. If you have any questions, please contact the Portbase Service Desk.
Because the Customs system is unavailable, Customs is unable to receive the manifest.
What to do during a malfunction?
You will be informed of a malfunction in the Customs system by means of a service message at: https://nh.douane.nl/en/
You have 1 working day after departure of the ship to send the manifest to Customs. If you are unable to send in your electronic manifest, please wait until the system comes back online.
Has the malfunction ended? In that case, you should submit the manifest notifications electronically as soon as possible – and in any case no later than the very next working day. Once these have been submitted, the declarant (or their representative) will receive confirmation that the goods have exited the European Union. (See also source text for the emergency Customs procedure.)
Because the terminal system is unavailable, it is possible that no arrival at exit notifications have been sent to Customs. It is also possible that no loading confirmations are displayed in Cargo Declaration Export.
What to do during a malfunction?
In Cargo Declaration Export, check to see whether there is an arrival notification for every export and NCTS shipment on the manifest. If not, wait until the terminal malfunction has ended and all shipments have been released before submitting your manifest.
If, as a result of the malfunction, you are unable to submit the manifest by the deadline date, you should contact Customs by email at (douane.noodprocedure.ecs@belastingdienst.nl) to inform them you won’t be able to submit an electronic manifest due to a malfunction. In the subject line, state the declaration point number of the Customs office for which the manifest is intended.
If an arrival notification is present for every export and NCTS shipment, but no loading confirmations are being displayed, contact the terminal to ask whether all equipment items on the loading list have been loaded. If so, you can submit the manifest. If not, edit the loading list as instructed by the terminal.
What to do after the malfunction has been resolved?
New manifests can be submitted using the standard procedure.
If you have any questions, please contact the Portbase Service Desk.
Customs
Port of Rotterdam
+31 (0)88 – 153 48 50
douane.noodprocedure.ecs@belastingdienst.nl
https://odb.belastingdienst.nl/
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