This procedure is generic.
What to do during a malfunction?
Notify Customs by e-mail (douane.noodprocedure.ecs@belastingdienst.nl) you won’t be able to submit an electronic manifest due to a malfunction. In the subject line, state the declaration point number of the Customs office for which the manifest is intended.
What to do after the malfunction has been resolved?
New manifests can be submitted using the standard procedure. Please note you still must electronically submit any manifests you were unable to submit during the malfunction.
You will be informed of a malfunction in the Customs system by means of a service message at: https://odb.belastingdienst.nl/
What to do during a malfunction?
Hold off submitting manifests until the Customs system is available again.
What to do after the malfunction has been resolved?
New manifests can be submitted using the standard procedure. Please note you still must electronically submit any manifests you were unable to submit during the malfunction.
What to do during a malfunction?
As a shipping company, you or your customer, can if necessary add any missing export documents to the manifest using the service Notification Export Documentation. During a malfunction the terminal will, in consultation with Customs, manually release possible blockades in the terminal system.
What to do after the malfunction has been resolved?
New manifests can be submitted using the standard procedure. To guarantee complete outgoing Customs manifests, it is required of your client to ensure all documents are ultimately registered in the PCS. When this results in a second Arrival at Exit notification at Customs, it won’t be a problem.
APM Terminals Rotterdam
+31 (0)181 – 37 22 32
rot.data-edi@apmterminals.com
http://www.apmtrotterdam.nl/
APM Terminals Maasvlakte II
Afdeling Data/Gate
010-7549656
mvii.datacenter@apmterminals.com
www.apmterminals.com/europe/maasvlakte/
Hutchison Ports ECT Delta Terminal
0181 – 27 80 88 (terminal)/27 85 11 (douane)
boeker_databeheer@ect.nl
http://myservices.ect.nl
Euromax Terminal Rotterdam
0181- 27 80 88 (terminal)/27 85 11 (douane)
boeker_databeheer@ect.nl
http://myservices.ect.nl
Rotterdam Shortsea Terminal
010-2942421
douanezaken@rstbv.nl
http://www.rstshortsea.nl
Rotterdam World Gateway
010 – 742 2150
dcg@rwg.nl
http://www.rwg.nl
Customs
Port of Rotterdam
088 – 15 34 850
douane.noodprocedure.ecs@belastingdienst.nl
https://odb.belastingdienst.nl/
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