What are the contact details of Centraal Werkpunt Customs?
The Customs Central Work Center (CWP) Customs supervises the customs formalities around the terminals administratively. For changes to documents/MRN received at the terminal, you can contact the CWP 0031 88 153 39 63 or via e-mail which is set up on the terminal.
| Terminal | Contactinformation CWP Douane | |
| P&O Europoort | douane.drh.cwp.ferries@douane.nl | |
| Stena Line | ||
| CLdN | ||
| DFDS | ||
| RST | douane.drh.rst@douane.nl | |
| RWG | douane.drh.rwg@douane.nl | |
| ECT Delta | douane.drh.ect-delta@douane.nl | |
| Euromax | douane.drh.euromax@douane.nl | |
| Hutichon Ports Delta 2 | douane.drh.apm@douane.nl | |
| APM II | douane.drh.apm.mvII@douane.nl | |
| Broekman Logistics | douane.drh.broekman@douane.nl |
What are the contact details of Customs?
If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.
See below for the contact details of Customs in the Netherlands and in the main countries of origin:
| For ECS Cargo | For NCTS cargo | |||
| Country | Telephone | Telephone | ||
| Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
| Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
| Belgium: preferred Customs contact via Mail | +32 25793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
| Poland | +48 126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
For document types that need to be submitted manaually to customs, such as REX or ATA, you must contact the Central Werkpunt Customs.
Why does my export document remain stuck on ‘sent’?
You can inquire with Customs whether there is a malfunction or an error in the aforementioned document. If this is not the case, then please contact the Customer Service.
What are the contact details of Customs?
If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.
See below for the contact details of Customs in the Netherlands and in the main countries of origin:
| For ECS Cargo | For NCTS cargo | |||
| Country | Telephone | Telephone | ||
| Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
| Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
| Belgium: preferred Customs contact via Mail | +32 25793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
| Poland | +48 126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
For document types that need to be submitted manaually to customs, such as REX or ATA, you must contact the Central Werkpunt Customs.
Rejected by customs, I see an error code, what should I do?
Use the table below to identify the cause and find a possible solution. Click here for Customs contact details if you need further explanation.
To change the pre-notification for the service Notification Export Documentation (MED), you need to go through a number of steps. This FAQ explains these steps.