Notification of Arrival ECS Cargo


Notify the arrival of cargo to Customs (Arrival at Exit).

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Frequently Asked Questions

Error messages

My Excel upload with equipments gives an error / Invalid excel file – what should I do?

We recommend downloading the latest template. Go to the main PCS screen where you see all the service you are using. On the left side of the screen below 'My download' you find the latest template called 'Template for the entry of manifest shipments’.

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Why does the TG1/RT1 remain stuck on ‘shipped’?

You can inquire with Customs whether there is a malfunction or whether there is an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the service desk.

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Process progress

Why does my export document remain stuck on ‘sent’?

You can inquire with Customs whether there is a malfunction or an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the Customer Service.

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Why does the TG1/RT1 remain stuck on ‘shipped’?

You can inquire with Customs whether there is a malfunction or whether there is an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the service desk.

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