Simply report the Arrival at Exit to Customs.
What are the contact details of Centraal Werkpunt Customs?
The Customs Central Work Center (CWP) Customs supervises the customs formalities around the terminals administratively. For changes to documents/MRN received at the terminal, you can contact the CWP 0031 88 153 39 63 or via e-mail which is set up on the terminal.
| Terminal | Contactinformation CWP Douane | |
| P&O Europoort | douane.drh.cwp.ferries@douane.nl | |
| Stena Line | ||
| CLdN | ||
| DFDS | ||
| RST | douane.drh.rst@douane.nl | |
| RWG | douane.drh.rwg@douane.nl | |
| ECT Delta | douane.drh.ect-delta@douane.nl | |
| Euromax | douane.drh.euromax@douane.nl | |
| Hutichon Ports Delta 2 | douane.drh.apm@douane.nl | |
| APM II | douane.drh.apm.mvII@douane.nl | |
| Broekman Logistics | douane.drh.broekman@douane.nl |
What are the contact details of Customs?
If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.
See below for the contact details of Customs in the Netherlands and in the main countries of origin:
| For ECS Cargo | For NCTS cargo | |||
| Country | Telephone | Telephone | ||
| Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
| Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
| Belgium | +3225793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
| Poland | +48126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
Why does my export document remain stuck on ‘sent’?
You can inquire with Customs whether there is a malfunction or an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the Customer Service.
What are the contact details of Customs?
If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.
See below for the contact details of Customs in the Netherlands and in the main countries of origin:
| For ECS Cargo | For NCTS cargo | |||
| Country | Telephone | Telephone | ||
| Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
| Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
| Belgium | +3225793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
| Poland | +48126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
Rejected by customs, I see an error code, what should I do?
Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.
To change the pre-notification, you need to go through a number of steps. This FAQ explains these steps.
A total overview of error codes that can occur on a message to Customs (Single Window) can be found here.