Why can’t I download my manifest?
Only manifests with the status ‘Accepted’ can be downloaded, as the Excel file can also serve as alternative proof of exit to Customs.
How can I delete a manifest?
If the manifest has not yet been sent, the manifest can be deleted under 'Edit'.
Manifests that have been accepted by Customs cannot be deleted. In this situation, remove all documents from the manifest and send the empty manifest.
Why doesn’t my manifest show up in the ‘Urgent’ tab?
Manifests are visible in the 'Urgent' tab if a manifest has not been accepted by Customs and the ship has sailed.
How is it determined whether a manifest is automatically prepared?
In the service Vessel Notification, it checked whether you are the cargo handling agent and purpose of visit is ‘Loading’.
What are the correct steps to inform Customs if you miss the manifest deadline?
Send an e-mail to Douane.drh.maasvlakte.kwaliteit@belastingdienst.nl with the reason why the deadline is not going to be met. Customs should preferably receive this e-mail before the deadline has passed.
Customs might not give a fine if the cause is outside your organization. It helps if your organization shows Customs it is doing everything possible to resolve it.
Why was the manifest refused/rejected?
In most cases, a manifest is 'Rejected' because it was submitted too late. Customs only allows manifests to be submitted electronically no later than 9 days after departure. If this is the case, you can request Customs to still register the rejected notification. Sending the manifest again is not needed. When Customs registers the manifest, the status in the service will change to 'Accepted'.
In other cases, you can contact the service desk.
Can I also process my export flow via the Portbase Secure Chain?
No, in the current phase, the Portbase Secure Chain is only in place for the import flow of containers.