The procedure is generic. You can find terminal specific information in the table on the tab ‘terminal specific information’.
What to do during a malfunction?
All formalities will be handled at the terminal desk. You can view any status information available on the terminal’s website. Please note that for terminals without a desk, you will have to wait for the malfunction to be resolved.
Back-up service for road hauliers
Hutchison Ports ECT Delta Terminal, Hutchison Ports ECT Euromax, Rotterdam World Gateway and APM Terminals Maasvlakte ll offer a backup service for road hauliers, which can be used when the Port Community System (PCS) is unavailable. The back-up service will be triggered after approximately one hour. You must request a separate password for this system – preferably before a malfunction occurs. You can do so here. If you have submitted a pre-notification using the back-up service for road hauliers, you will receive an e-mail containing the information necessary to pick up or drop off containers.
Additionally, other terminals will be connected to the back-up service for road hauliers at a later date.
Would you like to know more about the back-up service for road hauliers?
Consult the Quick Start Guide to get started.
What to do after the malfunction has been resolved?
New pre-notifications can be submitted using the standard procedure. If you have any doubts about the processing of your pre-notification, please contact the Portbase Service Desk. When you have submitted a pre-notification using the back-up service for road hauliers, this pre-notification will not be visible in the PCS. This is because the PCS is not linked to the back-up service in any way. If you have questions about a pre-notification you submitted via the back-up service for road hauliers, you can contact the Portbase Service Desk.
What to do during a malfunction?
All formalities will be handled at the terminal desk. Unfortunately, when terminals do not offer this alternative, you will have to wait for the malfunction to be resolved. In that situation, status information will not be available. The backup service for road hauliers will not be in operation either.
What to do after the malfunction has been resolved?
New pre-notifications can be submitted using the standard procedure. If you have any doubts about the processing of your pre-notification, please contact the Portbase Service Desk.
Terminal | Terminal desk available | Backup system* | Status information* |
---|---|---|---|
HPDII | |||
APMT MVII | |||
Hutchison Ports ECT Delta | |||
Hutchison Ports ECT Euromax | |||
RWG | |||
RST Noord | |||
UWT |
*Back-up service is only available in case of a PCS malfunction, in case of a malfunction in the terminal system this is not applicable.
Hutchison Ports Delta II
0181 – 37 2480
rot.gate@hutchisonportsdelta2.com
http://www.hutchisonportsdelta2.com/
In order to create a pre-notification whilst the back up procedure is applicable, customers from HPDII can send a mail to: rot.gate@hutchisonportsdelta2.com.
Containernumber:
Boekingsnumber:
ISO-code:
Hauliers name:
Date of visit:
APM Terminals Maasvlakte II
Department Data/Gate
010 – 754 9620
mvii.datacenter@apmterminals.com
http://www.dailyliftingmvii.com
Hutchison Ports ECT Delta en Euromax Terminals
0181 – 278 088
customerservice@ect.nl
http://myservices.ect.nl
Rotterdam World Gateway
dcg@rwg.nl
http://www.rwg.nl
RST Noord
010-2942461
balienoord@rstbv.nl
https://rstshortsea.nl/
United Waalhaven Terminals (UWT)
containerdesk@uwterminals.com
https://www.uwterminals.com
https://apps.waalhaven-group.nl/wht
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