Backup procedure – Road Back Up planning

The Port Community System (PCS) is unavailable

What to do during a malfunction?
All formalities will be handled at the terminal desk. You can view any status information available on the terminal’s website. Please note that for terminals without a desk, you will have to wait for the malfunction to be resolved.

Back-up service for road hauliers
Hutchison Ports ECT Delta Terminal, Hutchison Ports ECT Euromax, Rotterdam World Gateway and APM Terminals Maasvlakte ll offer a backup service for road hauliers, which can be used when the Port Community System (PCS) is unavailable. The back-up service will be triggered after approximately one hour. You must request a separate password for this system – preferably before a malfunction occurs. You can do so here. If you have submitted a pre-notification using the back-up service for road hauliers, you will receive an e-mail containing the information necessary to pick up or drop off containers.

Additionally, other terminals will be connected to the back-up service for road hauliers at a later date.

Would you like to know more about the back-up service for road hauliers?

Consult the Quick Start Guide to get started.

What to do after the malfunction has been resolved?
New pre-notifications can be submitted using the standard procedure. If you have any doubts about the processing of your pre-notification, please contact the Portbase Service Desk. When you have submitted a pre-notification using the back-up service for road hauliers, this pre-notification will not be visible in the PCS. This is because the PCS is not linked to the back-up service in any way. If you have questions about a pre-notification you submitted via the back-up service for road hauliers, you can contact the Portbase Service Desk.