The procedure is generic. Terminal-specific information can be found in the table.
The Port Community System or the Transit Declaration service is currently unavailable, which means it is not possible to submit declarations to Customs.
You can find information about disruptions at https://status.portbase.com. If the disruption is not listed, please contact our Customer Service department.
What to do during the malfunction?
If Customs has activated the emergency procedure specifically for Portbase, you may use it. Portbase will announce this information at https://status.portbase.com under the Transit Declaration service. The emergency procedure for transit cargo by Customs can be found here.
In this situation, the Transit Declaration service will no longer automatically pre-notify the terminal in the Notification Import Documentation(MID) service. This pre-notification must be done manually in the MID service, in addition to the steps outlined by Customs in the emergency procedure. If the MID service is also unavailable, please follow the backup procedure for this service: Backup procedure – Import Documentation Notification – Portbase Support.
The other option is to wait until the disruption is resolved.
What to do after the malfunction has been resolved?
After the disruption, the transit declarations will still be sent to Customs.
If you have any questions, please contact Customer Service department.
The customs system DVA is unavailable, which means that no MRN number will be issued by the Transit Declaration service.
A disruption in the customs system will be reported via a service message at https://nh.douane.nl/#abonneren.
What to do during the malfunction?
If the emergency procedure has been activated by Customs, it can be used. The emergency procedure for transit cargo by Customs can be found here.
In the Transit Declaration service, the TAD document can be printed for the backup procedure. Send the TAD document to Customs’ mailbox as described in the emergency procedure.
In this situation, the Transit Declaration service will no longer automatically pre-notify the terminal in the Notification Import Documentation(MID) service. This pre-notification must be done manually in the MID service. For the correct use of the document type and construction of the document number, see Backup procedure – Import Documentation Notification – Portbase Support.
The documentation associated with the emergency procedure must be sent to the Central Werkpunt Customs (CWP) when the cargo is present at the terminal. See CWP contact information. The CWP will release the cargo so it can depart from the terminal.
What to do after the malfunction has been resolved?
The data from the Transit Declaration service will be updated, and the messages already sent will be processed. Notifications will still be sent via email to the customer from the PCS. New declarations can be submitted using the usual procedure.
If you have any questions, please contact Customer Service department.
The Transit Declaration service is operational. However, the terminal system is unavailable, which means the automatic pre-notification from the Transit Declaration service to the terminal, via the Notification Import Documentation(MID) service, has not been done. Please refer to the backup procedure for the MID service: Backup procedure – Import Documentation Notification – Portbase Support.
If you have any questions, please contact Customer Service department.
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