Use the table below to identify the cause and find a possible solution. Click here for Customs contact details if you need further explanation.

To change the pre-notification for the service Notification Export Documentation (MED), you need to go through a number of steps. This FAQ explains these steps.

A total overview of error codes that can occur on a message to Customs (Single Window) can be found here.


Error code Description Solution and explanation
- Diversion REJECT

You need to amend the notification.

Customs does not provide Portbase with further details about this error. However, Portbase often notices that the document type is incorrect.

12 Location does not correspond

You need to amend the notification, a different document should be entered in the notification.

This error message refers to the location you entered in the declaration that does not match the permit of the terminal.

90 MRN is unknown.

You need to amend the notification.

Customs does not recognize the MRN-number. It’s possible you have incorrectly copied the MRN-number or type in the notification.

91 The MRN has already been released. Your notification needs to be amended.
92 Registration of arrival notification is impossible with current MRN status.

Call Customs to find out the reason and solution. You might need to amend the notification.

The document has already been used, canceled, or has a different status that prevents export.

93 MRN is invalid, does not comply with algorithm.

You need to amend the notification.

Customs expects a different format for the MRN-number. It’s possible you have incorrectly copied the MRN-number or type in the notification.

3200 Customs has received this specific arrival notification from the terminal before. The terminal must submit a new arrival notification to Portbase. Click here to view the terminal's contact details.
6210 The structure of the MRN indicates that the MRN is incorrect.

You need to amend the notification.

Customs expects a different format for the MRN-number. It’s possible you have incorrectly copied the MRN-number or type in the notification.

6229 The arrival notification was sent by the terminal more than 7 days ago.

The terminal must send a new arrival notification to Portbase. Click here to view the terminal's contact details.

There is more than 7 days difference between the arrival information from the terminal to Portbase and the arrival notification from Portbase to Customs.

6233 The document has a status which means export is not possible. You need to amend the notification, a different document should be entered in the notification.

The document has already been used, canceled, or has a different status that prevents export.

6282 MRN was rejected because the ship had already left.

You need to amend the notification, a different document should be entered in the notification.

The arrival notification to Customs must always be sent before the export manifest. Since Customs has already received the export manifest, they are rejecting the arrival notification.

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