You may have submitted your handling as a status request instead of a prenotification. When you make a status request, you are only requesting information about the status of a container. A status request is not linked to a visit, meaning that a final appointment has not yet been made to pick up/drop off a container at the terminal. For this reason, status requests are not known within a terminal’s Terminal Operating System. By converting a status request into a prenotification, you make an actual appointment at the terminal for the container pick-up/drop-off.
Click here for more information about how to submit a handling as a status request or as a prenotification.
Click here for more information about how to convert a status request into a prenotification.