Quick Start Guide
Employees
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IAMconnected is a Portbase service that allows the Dutch port logistics community to conveniently and efficiently perform access management tasks.
In our capacity as Community Identity Provider, we provide persons and organisations within the Dutch port with the infrastructure to create and manage reliable identities that are trusted by affiliated service providers, including the Port of Rotterdam Authority and Portbase itself.
This page contains everything you need to know about registering and managing IAMconnected accounts for users. Information about access to other services with IAMconnected, can be found here.
Quick Start Guide
Quick Start Guide
User Management
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Quick Start Guide
Quarterly Reviews
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Frequently Asked Questions
How do I create an account?
Fill in the registration form at www.iamconnected.eu/register. After completing the form, you will receive an email with a link to confirm your registration.
This link is valid for 7 days.
What should I do if I have problems logging in?
You log in with your username and a password that you choose yourself.
Are you having problems logging in? Then click on “Need help signing in?” on the login screen.
Here you will find more information about:
- Forgot password
- Forgot username
- Problems with MFA
Please note: your username is different from your email address!
If you are unsure of your username, go to “Forgot username?” and enter your email address. If we have your email address on file, you will receive an email with your username. You can also find your username in the IAMconnected activation email. Your organisation’s user administrator or main administrator can also look up your username for you.
Have you forgotten your password or do you want to reset it? Then click on “Forgot password?”. After entering your username, you will receive an email with a link that allows you to set a new password.
As the main administrator, have you lost or forgotten your login details? Please contact our Customer Service.
How do I change my account?
You can change your account via ‘Profile’. When changing the email address, your email address is first validated. Afterwards, your top-level administrator must give permission.
How do I change my password?
Have you forgotten your password? See “What should I do if I have problems logging in?” above.
Can you log in but want to change your password? After logging in, go to “Profile”. Enter your current password and enter the new password you want to use twice.
How do I request a role within an organisation?
- Check at the top of the screen in IAMconnected that you are logged in with the organisation for which you want to request the role.
- Click on “Profile”
- Click on “Business Data”
- Click on “Organisation Roles”
- Select the required role. It is also possible to select multiple roles.
- Click on change
Your request has now been sent to your organisation’s administrator(s). The administrator must approve this request before you can use the role.
How do I deactivate and delete my account?
You can deactivate it via ‘Profile’. At the bottom left you will find the button to deactivate your account.
The Main Administrator can do the same as a User Administrator, but can also turn on periodic validation and MFA at the level of the organisation and request changes to their organisation’s business information. There is one Main Administrator per organisation.
How can I change my main administrator?
The main administrator can designate a new main administrator via the User Management > Employees tab. Adjust the Access Level for the desired person to Main Administrator. Then go through the steps to check your authorized representative. Approval from the authorized representative is necessary when adjusting the main admin.
Please note: an organization always has only one user with the main administrator role. After approval, the role of the current main administrator will be revoked.
If the current main administrator is no longer active, you can request to change the main administrator via the online form.
If you have any questions, please contact Inside Sales at sales@portbase.com.
What does it mean if an employee account has a different main organisation?
Each employee account is managed by the organization to which that account is linked. When someone is linked to multiple organisations, the first organisation to which the account is linked is the main organisation. The management of this account then falls under that organisation.
You won’t notice much of this unless you want to make someone the main admin. Only employees who fall under your management, who therefore have your organisation as the main organisation, can become the main administrator of your organisation.
If this causes problems, please contact Inside Sales at sales@portbase.com.
How do I change the address of my organisation?
The address is retrieved from the local trade register. If you have moved or you want to change your address for another reason, first make it correct in the trade register. Once the change has been implemented in the trade register, you can adjust it in IAMconnected. Go to the Organisation Management tab and press Update details to retrieve the new details.
What should I do if I want to change my organisation name?
The organisation name is retrieved from your local trade register (for the Netherlands this is the Chamber of Commerce). If you want to use a trade name instead of the statutory name from the trade register, please contact Inside Sales via sales@portbase.com.
How do I adjust other organisational details, such as my financial contact person or VAT number?
Not all organisational details can be adjusted in IAMconnected. In IAMconnected, the main administrator can transfer his own main administrator role, adjust the authorized representative and his details and retrieve name and address changes from the local trade register (for the Netherlands this is the Chamber of Commerce). Other organisational details, such as financial contact person or VAT number, can be changed via the online change form.
How can I register a new organisation as (proposed) Main Administrator?
This can be achieved in two ways. If you are not yet linked to an organisation, a pop-up screen will appear when logging in with the option to register an organisation.
If you are already linked to an organisation, you can register an additional organisation through the tab ‘organisation management’>’Register new organisation’.
How do I give users access to a service?
As the Main Administrator of a service, it is possible to hide/show service to a specific organization. You can navigate to a service via Service Manager. On the service page, you will see the Access Control tab. On this page you have an overview of organizations that have access to your service. You can also grant and deny organizations access to your service on this page.
How do I handle a pairing request?
Open link requests can be found via ‘user management’ > Pending. Click on a pairing request to expand it. Check the (business) data entered by the user. Three options are shown: Accept, Decline and End date.
When accepting, the end date can also be entered for the linked employee, e.g. has a temporary contract. The user will be automatically disconnected on this date and will receive a warning email 7 days prior to termination.
All accepted users can be found under the employees’ tab.
How do I handle a request to change business information?
The request can be found via ‘User management’ > tab ‘Change requests. Each request can be clicked open to see more information. Here you can accept or decline the request.
How do I (temporarily) unlink a user?
Find the relevant employee via ‘user management’ > Employees. Open the employee you want to unlink from the organization and select the option ‘suspend user’ to temporarily unlink him. The employee is currently no longer able to perform work for the organization.
When you are sure that the employee should be removed, navigate to the ‘Suspended’ tab. Open the employee again. Use “unlink user” to completely unlink the employee. You can reactivate the temporarily disconnected user via “recovery”.
How do I look up a username?
You can find the username under ‘user management’ with the relevant user.
As your company’s Authorised Signatory, you are ultimately responsible for the proper registration of your organisation and your users within IAMconnected. The authorised signatory can also be the top-level administrator.
What is my role within IAMconnected?
As the authorized signatory of your company, you are ultimately responsible for the correct registration of both your organization and your users within IAMconnected. The main administrator manages and validates this data. It is therefore important that an active main administrator is known in IAMconnected. The person authorized to sign can also be the main administrator himself.
As a User Administrator, you can manage the users of your organisation.
How do I handle a pairing request?
Open link requests can be found via ‘user management’ > Pending. Click on a pairing request to expand it. Check the (business) data entered by the user. Three options are shown: Accept, Decline and End date.
When accepting, the end date can also be entered for the linked employee, e.g. has a temporary contract. The user will be automatically disconnected on this date and will receive a warning email 7 days prior to termination.
All accepted users can be found under the employees’ tab.
How do I handle a request to change business information?
The request can be found via ‘User management’ > tab ‘Change requests. Each request can be clicked open to see more information. Here you can accept or decline the request.
How do I (temporarily) unlink a user?
Find the relevant employee via ‘user management’ > Employees. Open the employee you want to unlink from the organization and select the option ‘suspend user’ to temporarily unlink him. The employee is currently no longer able to perform work for the organization.
When you are sure that the employee should be removed, navigate to the ‘Suspended’ tab. Open the employee again. Use “unlink user” to completely unlink the employee. You can reactivate the temporarily disconnected user via “recovery”.
How do I look up a username?
You can find the username under ‘user management’ with the relevant user.
As a Data Administrator (Data Manager), you can view and edit the data authorisations for your organisation in MyData.
As a Service Administrator (Service Manager) for a Service Provider, you can manage the services that IAMconnected is used to log into.
How do I give users access to a service?
As the main administrator of a service, it is possible to hide/show a service to a specific organization. You can navigate to a service via Service Manager. On the service page, you will see the Access Control tab. On this page, you have an overview of organizations that have access to your service. You can also grant and deny organizations access to your service on this page.