StatusPage
- Portbase Customer Service: after-hours voicemail is not working 18 augustus 2025Aug 18, 11:53 CESTResolved - This incident has been resolved.Aug 14, 19:59 CESTIdentified - There is a malfunction in our phone system, which means the after-hours voicemail is not working. In case of emergency, you can reach us outside office hours at phone number 06 – 518 844 56.
- Delay in message processing ECT 14 augustus 2025Aug 14, 21:13 CESTResolved - All messages have been processed.Aug 14, 18:33 CESTMonitoring - Although message processing has been restored, backlog messages are still being processed. This may take some time.The terminal will remain closed until further notice. For current details, please consult the ECT app.
- Delay in message processing ECT 14 augustus 2025Aug 14, 17:13 CESTResolved - This incident has been resolved. The terminal will remain closed until further notice. For current details, please consult the ECT app.Aug 14, 16:54 CESTMonitoring - The message processing has been restored by ECT. Messages are now being processed from the backlog. We will continue to monitor the situation for the […]
- RWG Terms & Conditions Error in Hinterland Container Notification (HCN) 13 augustus 2025Aug 13, 21:24 CESTResolved - This incident has been resolved.Aug 13, 21:07 CESTMonitoring - A fix has been implemented by Secure Logistics. We are no longer seeing any error messages. We will continue to monitor the results for the time being.Aug 13, 20:51 CESTIdentified - There is an issue with the connection to Secure Logistics. […]
- Availability issue Port Community System (ongoing locally) 30 juli 2025Jul 30, 16:22 CESTResolved - This incident has been resolved. Every customer that still had a local network connection issue has been contacted and confirmed that all their issues have been resolved. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve […]
- Availability issue Port Community System 29 juli 2025Jul 29, 19:14 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you currently experience an outage of our services? The coverage of […]
- Secure Chain:Melding Container Achterland 16 juni 2025Jun 16, 15:20 CESTResolved - This incident has been resolved.Jun 16, 14:35 CESTMonitoring - A fix has been implemented and we are monitoring the results.Jun 16, 14:23 CESTInvestigating - Dear Sir/Madam, An operational error has been detected in the Port Community System (PCS) that has an impact on the Secure Chain, it may affect a […]
- Availability issue service Hinterland Container Notification 13 mei 2025May 13, 16:52 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.May […]
- Availability issue service Hinterland Container Notification 1 mei 2025May 1, 12:25 CESTResolved - This incident has been resolved.May 1, 11:57 CESTMonitoring - A fix has been implemented and we are monitoring the results.May 1, 11:36 CESTInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you […]
- Incident Secure Chain 7 april 2025Apr 7, 16:04 CESTResolved - This incident has been resolved.Apr 7, 15:38 CESTIdentified - The issue has been identified and a fix is being implemented.Apr 7, 15:22 CESTInvestigating - Dear Sir/Madam, An operational error has been detected in the Port Community System (PCS) that has an impact on the Secure Chain, it may affect a […]
- Availability issue Vessel Visit services 1 april 2025Apr 1, 11:36 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Apr […]
- Secure Chain 5 maart 2025Mar 5, 14:42 CETResolved - A fix has been implemented and we are monitoring the result, all new COREOR messages are being processed. We are investigating if all messages can be restored.We are currently monitoring the fix which has been implemented. Once we are sure the incident is resolved, you will be notified. Thank you […]
- Availability issue service MCA/HCN 10 februari 2025Feb 10, 14:38 CETResolved - This incident has been resolved. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Feb 10, 13:46 CETMonitoring - A fix has been […]
- PCS Message Exchange 16 januari 2025Jan 16, 21:38 CETResolved - This incident has been resolved.Jan 16, 21:12 CETInvestigating - Dear Sir/Madam,The Port Community System (PCS) is currently experiencing a disruption in its message exchange. Messages are being processed with a delay or not at all. We are doing everything we can to resolve this as quickly as possible, and will […]
- Availability issue service Track & Trace Export 16 januari 2025Jan 16, 10:10 CETResolved - This incident has been resolved.Jan 16, 09:54 CETMonitoring - A fix has been implemented and we are monitoring the results.Jan 16, 09:18 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you […]
- Outgoing Email notification Messages Disrupted 16 december 2024Dec 16, 22:12 CETResolved - This incident has been resolved. The email notification messages are being sent retroactively.Our apologies for any inconvenience. Kind regards,PortbaseDec 16, 17:47 CETUpdate - We are continuing to investigate this issue. Please use the web screens of our services to see the correct latest status.We will inform you further when we […]
- Maintenance on PCS Saturday Dec 14th 22.30 (duration approx. 15 minutes) 14 december 2024Dec 14, 22:45 CETCompleted - The scheduled maintenance has been completed.Dec 14, 22:30 CETIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 10, 09:22 CETScheduled - Due to maintenance there will be some delay in the processing of incoming and outgoing messages by the PCS system. The duration of […]
- Availability issue service multiple services 6 december 2024Dec 6, 23:54 CETResolved - This incident has been resolved.Dec 6, 22:44 CETMonitoring - A fix has been implemented and we are monitoring the results.Dec 6, 22:25 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue. See below the affected services.We are doing everything in our power to resolve this as quickly as possible, […]
- PCS email notifications unavailable 5 december 2024Dec 5, 16:50 CETResolved - This incident has been resolved.Dec 5, 16:24 CETMonitoring - A fix has been implemented and we are monitoring the results. Outgoing EDI messages, that were affected, have been resubmitted. We are still working on resending the email notifications.Dec 5, 15:32 CETUpdate - We are continuing to work on a fix […]
- Availability issue service Hinterland Container Notification 28 november 2024Nov 28, 16:19 CETResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Nov […]