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- Data transfer issue between Portbase and Nextlogic Integral Planning 24 maart 2024Mar 24, 22:55 CETResolved - This incident has been resolved.Mar 24, 22:45 CETInvestigating - Dear Sir/Madam,At present Portbase and Nextlogic are facing a data transfer issue, which hampers the Integral Planning. It is possible that you will encounter inconvenience as a result. Portbase is doing everything to resolve this as quickly as possible. We will […]
- Availability issue service Cargo Controller and Cargo Release Manager 12 maart 2024Mar 12, 13:49 CETResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Mar […]
- Availability issue Port Community System 16 februari 2024Feb 16, 18:09 CETResolved - This incident has been resolved.Feb 16, 17:19 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 16, 17:05 CETInvestigating - Dear Sir/Madam, An operational error has been detected in the Port Community System (PCS) for the service Cargo Controller and Cargo Release Manager. You may experience […]
- 3000 MCA/HCN messages hampered between 07-02-2024 16:56 and 18:40 7 februari 2024Feb 7, 20:44 CETResolved - All hampered messages have been resent. As such the incident has been resolved. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Feb […]
- Availability issue Transhipment service 9 december 2023Dec 9, 07:40 CETResolved - This incident has been resolved.During last night all delayed messages were sent.Our apologies for any inconvenience caused.Dec 8, 22:37 CETMonitoring - The Transhipment service is working as usual for all new messages. We are currently processing the delayed messages.If you experience any urgent problems, please contact our customer service desk. […]
- Availability issue service multiple services 10 november 2023Nov 10, 11:11 CETResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Nov […]
- Availability issue service Hinterland Container Notification 10 november 2023Nov 10, 11:11 CETResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Nov […]
- Availability issue Vessel Visit services 27 oktober 2023Oct 27, 12:11 CESTResolved - This incident has been resolved.Oct 27, 11:30 CESTMonitoring - Dear Sir/Madam, Portbase detected an issue in availibility in our vessel visit services. See below the affected services.Currently we implemented a fix and monitoring the system. We are doing everything in our power to resolve this as quickly as possible, and […]
- PCS Message Exchange 22 oktober 2023Oct 22, 05:51 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Oct […]
- Secure Chain: Error Nominate Inland Operator 20 oktober 2023Oct 20, 15:32 CESTResolved - This incident has been resolved. You are able to use the service(s) already, this is a confirmation that the fix was sufficient. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience […]
- PCS Message Exchange 18 oktober 2023Oct 18, 21:21 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Oct […]
- Portbase maintenance starting Saturday october 14th 22:30 (duration approx. 4 hours) 14 oktober 2023Oct 15, 01:15 CESTCompleted - The scheduled maintenance has been completed.Oct 14, 22:32 CESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 29, 13:05 CESTScheduled - English: On Saturday October 14th 2023, starting at 22:30 (GMT+1), Portbase has planned maintenance on PCS. The expected duration of this maintenance is […]
- Availability issue Port Community System 10 september 2023Sep 11, 00:48 CESTResolved - This issue has been resolved.For those who are using Vessel Notification, we still see some pending messages which we are fixing. You can call the Port of your location if you need to depart soon.Sep 11, 00:11 CESTIdentified - A fix has been implemented. However, we still see that Google […]
- Availability issue service Notification Import Documentation and Inspection portal 10 september 2023Sep 11, 00:43 CESTResolved - This incident has been resolved.Sep 11, 00:18 CESTIdentified - A fix has been implemented. However, we still see that Google Chrome is not working. We are checking how to solve this.Sep 11, 00:11 CESTUpdate - A fix has been implemented. However, we still see that Google Chrome is not working. […]
- Availability issue service Cargo Controller 1 augustus 2023Aug 1, 13:24 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Aug […]
- Portbase maintenance starting Saturday March 25th 22:30 (duration approx. 4 hours) 26 maart 2023Mar 26, 03:30 CESTCompleted - The scheduled maintenance has been completed.Mar 25, 23:57 CETVerifying - Verification is currently underway for the maintenance items.Mar 25, 22:31 CETIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 24, 13:40 CETUpdate - We will be undergoing scheduled maintenance during this time.Feb 27, 14:36 […]
- Availability issue service Cargo Controller Import 17 februari 2023Feb 17, 10:08 CETResolved - This incident has been resolved.Feb 17, 09:53 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 17, 09:39 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue within service Cargo Controller Import. We are doing everything in our power to resolve this as quickly as […]
- Availability issue service Hinterland Container Notification 14 feb 2023 14 februari 2023Feb 14, 13:40 CETResolved - This incident has been resolved.Feb 14, 13:22 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 14, 12:55 CETIdentified - The issue has been identified and a fix is being implemented.Feb 14, 12:32 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue with our service […]
- Availability issue service Hinterland Container Notification (HCN) 30 januari 2023Jan 30, 17:57 CETResolved - This incident has been resolved.Jan 30, 17:18 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused. Kind regards, Portbase This message […]
- Availability issue service MCA 20 januari 2023Jan 20, 13:44 CETResolved - This incident has been resolved. You are able to use the service(s) again. Backup Road wil be deactivated within a few minutes. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience […]