StatusPage
- Portbase maintenance starting Saturday March 25th 22:30 (duration approx. 4 hours) 25 maart 2023THIS IS A SCHEDULED EVENT Mar 25, 22:30 CET - Mar 26, 03:30 CESTFeb 27, 14:36 CETScheduled - English: Due to maintenance, several Portbase services will not be available from Saturday March 25th 22.30 hrs to approximately Sunday March 26th 02.30 hrs. All services will recover automatically upon maintenance ending. Involved services are listed below.Nederlands: […]
- Availability issue service Cargo Controller Import 17 februari 2023Feb 17, 10:08 CETResolved - This incident has been resolved.Feb 17, 09:53 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 17, 09:39 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue within service Cargo Controller Import. We are doing everything in our power to resolve this as quickly as […]
- Availability issue service Hinterland Container Notification 14 feb 2023 14 februari 2023Feb 14, 13:40 CETResolved - This incident has been resolved.Feb 14, 13:22 CETMonitoring - A fix has been implemented and we are monitoring the results.Feb 14, 12:55 CETIdentified - The issue has been identified and a fix is being implemented.Feb 14, 12:32 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue with our service […]
- Availability issue service Hinterland Container Notification (HCN) 30 januari 2023Jan 30, 17:57 CETResolved - This incident has been resolved.Jan 30, 17:18 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused. Kind regards, Portbase This message […]
- Availability issue service MCA 20 januari 2023Jan 20, 13:44 CETResolved - This incident has been resolved. You are able to use the service(s) again. Backup Road wil be deactivated within a few minutes. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience […]
- Backup HCN Road Deactivated 19 december 2022Dec 19, 17:18 CETResolved - Dear Sir/Madam, The PCS is again fully operational and available for use. As such the Back Up Road will be deactivated again. You can proceed with the notifications in the normal fashion. We apologize for the inconvenience caused. Kind regards Portbase You are receiving this message from the Portbase Status […]
- PCS Message Exchange 19 december 2022Dec 19, 17:14 CETResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Dec […]
- Availability issue service MCA barge messages delay 29 oktober 2022Oct 29, 19:09 CESTResolved - This incident has been resolved. ‘Originals’ messages from the past has beent sent. In case you still experience problems you can contact our customer service desk.You are able to use the service again. We are aware of the importance of constant use of this service(s) and we will always do […]
- Availability issue service Cargo Controller - API 24 oktober 2022Oct 24, 10:12 CESTResolved - This incident has been resolved. The fix is implemented and within 30 minutes all data is up-to-date.We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate […]
- Availability issue service Cargo Controller (API) 7 oktober 2022Oct 7, 16:31 CESTResolved - This incident has been resolved.Oct 7, 16:09 CESTMonitoring - A fix has been implemented and we are monitoring the result. Once we are sure the incident is resolved, you will be notified. Thank you for your patience.Oct 7, 15:42 CESTIdentified - The issue has been identified and only affects API […]
- Issue with certain PCS accounts 7 september 2022Sep 7, 20:23 CESTResolved - This incident has been resolved. Please double check the user rights if you have received an email about users that are added in PCS. If you have any questions or need support, do not hesitate to contact our customer service. Our apologies for any convenience.Sep 7, 19:07 CESTUpdate - The […]
- PCS Message Exchange 3 september 2022Sep 3, 18:39 CESTResolved - Dear Sir/Madam, The PCS is again fully operational and available for use. As such the Back Up Road will be deactivated again. You can proceed with the notifications in the normal fashion. We apologize for the inconvenience caused. Kind regards Portbase You are receiving this message from the Portbase Status […]
- Availability issue Cargo Controller 12 augustus 2022Aug 12, 11:26 CESTResolved - This incident has been resolved.Aug 12, 10:36 CESTInvestigating - Dear Sir/Madam, An operational error has been detected in the Port Community System (PCS) - Cargo Controller:After tracking a B/L, the results are not available.We do everything in our power to resolve this error as soon as possible. We apologize for […]
- Statusupdates on B/L's added prior to wednesday 17.00 hrs. hampered 24 juni 2022Jun 24, 15:57 CESTResolved - This incident has been resolved.Jun 24, 14:29 CESTUpdate - For the time being a workaround is available in Cargo Controller as follows; :1) click on the STAR icon (ADD TO MY CARGO) of the B/L where the statusinfo was hampered. 2) press F5 to refresh, status info start flowing again3) […]
- Login Problems via IAMconnected 21 juni 2022Jun 21, 09:18 CESTResolved - This incident has been resolved.Jun 21, 09:02 CESTInvestigating - Dear Sir/Madam,Currently you might experience log in problems via IAMconnected. We are doing everything we can to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience.Kind regards,PortbaseYou are receiving this message […]
- Maintenance still in progress 31 mei 2022May 31, 23:01 CESTResolved - The scheduled maintenance has been completed. All services are online.May 31, 22:40 CESTInvestigating - The planned maintenance is still in progress. Sorry for the inconvenience. We are doing everything we can to finish the maintenance as soon as possible.
- Maintenance on PCS tonight between 21.00 - 21.30 31 mei 2022May 31, 21:30 CESTCompleted - The scheduled maintenance has been completed.May 31, 21:01 CESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 31, 20:21 CESTScheduled - Due to maintenance some of our services wil experience short downtime tonight between 21.00 and 21.30 (15 to 30 minutes). All services will […]
- Maintenance on PCS Saturday April 16th 22:30 (duration approx. 4 hours) 17 april 2022Apr 17, 02:30 CESTCompleted - The scheduled maintenance has been completed.Apr 16, 22:30 CESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 6, 15:33 CESTScheduled - The Port Community System (PCS) will not be available due to maintenance on Saturday April 16th. This maintenance will start at 22:30h and […]
- Ticket numbers generated in Notification Export Documentation 11 april 2022Apr 11, 15:02 CESTResolved - This incident has been resolved.Apr 11, 13:59 CESTInvestigating - We are currently investigating this issue.
- Outage Customs systems 20 maart 2022Mar 20, 14:37 CETResolved - Customs systems are available again.Mar 20, 14:05 CETIdentified - Customs is experiencing an major outage. At this moment it is not possible to send messages to Customs. You can use the back-up procedure.