StatusPage
- Incident Secure Chain 7 april 2025Apr 7, 16:04 CESTResolved - This incident has been resolved.Apr 7, 15:38 CESTIdentified - The issue has been identified and a fix is being implemented.Apr 7, 15:22 CESTInvestigating - Dear Sir/Madam, An operational error has been detected in the Port Community System (PCS) that has an impact on the Secure Chain, it may affect a […]
- Availability issue Vessel Visit services 1 april 2025Apr 1, 11:36 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Apr […]
- Availability issue service Hinterland Container Notification 5 maart 2025Mar 5, 14:42 CETResolved - This incident has been resolved and all messages are processed.You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not […]
- Availability issue service MCA/HCN 10 februari 2025Feb 10, 14:38 CETResolved - This incident has been resolved. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Feb 10, 13:46 CETMonitoring - A fix has been […]
- PCS Message Exchange 16 januari 2025Jan 16, 21:38 CETResolved - This incident has been resolved.Jan 16, 21:12 CETInvestigating - Dear Sir/Madam,The Port Community System (PCS) is currently experiencing a disruption in its message exchange. Messages are being processed with a delay or not at all. We are doing everything we can to resolve this as quickly as possible, and will […]
- Availability issue service Track & Trace Export 16 januari 2025Jan 16, 10:10 CETResolved - This incident has been resolved.Jan 16, 09:54 CETMonitoring - A fix has been implemented and we are monitoring the results.Jan 16, 09:18 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you […]
- Outgoing Email notification Messages Disrupted 16 december 2024Dec 16, 22:12 CETResolved - This incident has been resolved. The email notification messages are being sent retroactively.Our apologies for any inconvenience. Kind regards,PortbaseDec 16, 17:47 CETUpdate - We are continuing to investigate this issue. Please use the web screens of our services to see the correct latest status.We will inform you further when we […]
- Maintenance on PCS Saturday Dec 14th 22.30 (duration approx. 15 minutes) 14 december 2024Dec 14, 22:45 CETCompleted - The scheduled maintenance has been completed.Dec 14, 22:30 CETIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 10, 09:22 CETScheduled - Due to maintenance there will be some delay in the processing of incoming and outgoing messages by the PCS system. The duration of […]
- Availability issue service multiple services 6 december 2024Dec 6, 23:54 CETResolved - This incident has been resolved.Dec 6, 22:44 CETMonitoring - A fix has been implemented and we are monitoring the results.Dec 6, 22:25 CETInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue. See below the affected services.We are doing everything in our power to resolve this as quickly as possible, […]
- PCS email notifications unavailable 5 december 2024Dec 5, 16:50 CETResolved - This incident has been resolved.Dec 5, 16:24 CETMonitoring - A fix has been implemented and we are monitoring the results. Outgoing EDI messages, that were affected, have been resubmitted. We are still working on resending the email notifications.Dec 5, 15:32 CETUpdate - We are continuing to work on a fix […]
- Availability issue service Hinterland Container Notification 28 november 2024Nov 28, 16:19 CETResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Nov […]
- Availability issue service Clearance Transit Export Containers 15 november 2024Nov 15, 11:57 CETResolved - Today, Portbase made the final adjustment to the system to ensure that all new transit documents are properly reported to Customs. Additionally, an overview of transit documents that were not properly reported has been shared with Customs. Customs will follow up on this. However, unfortunately, there will be no feedback […]
- Maintenance on PCS Wednesday Nov 6th 20.00 (duration approx. 15 minutes) 6 november 2024Nov 6, 20:15 CETCompleted - The scheduled maintenance has been completed.Nov 6, 20:00 CETIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 6, 12:21 CETScheduled - Due to maintenance the PCS system will not accept incoming messages, outgoing messages will be delayed. The duration of this maintenance will be […]
- Availability issue 'RTO administration' - multiple services affected (ECT terminals only) 3 november 2024Nov 3, 12:28 CETResolved - This incident has been resolved.Nov 3, 12:15 CETMonitoring - A fix has been implemented and together with ECT we are monitoring the results. In the next hour updates will become available within our services.Nov 3, 11:28 CETIdentified - Dear Sir/Madam, Portbase, together with ECT terminal, is currently investigating an issue. […]
- Availability issue Port Community System 1 november 2024Nov 1, 20:46 CETResolved - This incident has been resolved. All outstanding messages have been processed since 20:30.Nov 1, 20:02 CETMonitoring - A fix has been implemented and we are monitoring the results. The fix is deployed around 17:45 and is currently processing all outstanding messages, especially the M125 messages. The M125 messages concern arrival […]
- Incident Secure Chain (Releases) and Transit Declaration 18 oktober 2024Oct 18, 17:56 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Oct […]
- Availability issue service Notification Ship's Stores 18 oktober 2024Oct 18, 11:57 CESTResolved - This incident has been resolved.Oct 18, 11:25 CESTInvestigating - Dear Sir/Madam, Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.Kind regards, Portbase This message is […]
- Login Problems via IAMconnected 16 september 2024Sep 16, 11:00 CESTResolved - This incident has been resolved.Sep 16, 10:19 CESTMonitoring - A fix has been implemented and we are monitoring the results.Sep 16, 10:10 CESTUpdate - We are continuing to investigate this issue.Sep 16, 09:29 CESTInvestigating - Dear Sir/Madam,Currently you might experience log in problems via IAMconnected. We are doing everything in […]
- Incident Secure Chain 22 augustus 2024Aug 22, 18:52 CESTResolved - This incident has been resolved. You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.Aug […]
- Login Problems via IAMconnected 14 augustus 2024Aug 14, 11:04 CESTResolved - This incident has been resolved.Aug 14, 10:31 CESTInvestigating - Dear Sir/Madam,Currently you might experience log in problems via IAMconnected. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.Kind regards,PortbaseYou are receiving […]