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Frequently Asked Questions

General

How can I set up e-mail notifications?

Read how to set up e-mail notifications in our instruction manual.

In case you have e-mail notifications configured in Cargo Information, please reconfigure the notifications in Cargo Controller.

The (old) notification settings in cargo information can then be deleted.

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What is the source of the information in Cargo Controller?

The following overview shows you all the functionalities and data sources for Cargo Controller and Cargo Tracker.

  Source Cargo Controller Cargo Tracker
Vessel status information (ETA/ATA) Shipping company/shipbroker for voyage x x
Information about the cargo Shipping company/shipbroker customs manifest x x
Time of discharge Terminal x x
Inspection status Dutch customs x x
Document prenotification Submitter of document prenotification x x
Gate-out Terminal   x

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Which shipping companies’ cargo data can I track?

The cargo data for virtually all shipping companies calling at Dutch ports is available.

However, shipping companies do have the option of not making the cargo data available to view, either in whole or in part. If you are unable to track the data of a shipping company and feel you should be able to, please contact our service desk.

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Which terminals’ status data can I track?

An overview of our affiliated terminals can be found here.

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Which type of cargo can I track with Cargo Controller?

Cargo Controller is suitable for containers, trailers (accompanied/unaccompanied) and other equipments

Equipment type  Method of linking in the service Cargo Controller/Cargo Tracker
Containers Container number + B/L number
Trailers Unaccompanied transport Trailer number + shipment number

For example, cargo via CLDN:
Shipment number = CLVW031699KGRT214
Equipment number (trailer number) = HMB739

Accompanied transport:
Registration number of tractor unit + shipment number

For example, cargo via Stena Line:
Shipment number = STNL0012345678001
Equipment number (registration number of tractor unit):  AB1788

Other equipments Equipment number as specified by the shipping company
Bulk cargo

(only suitable for bulk shipbrokers)

B/L number

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What are the technical requirements for using the Cargo Controller web screens?

Cargo Controller works with Google Chrome, Microsoft Edge and Mozilla Firefox. Proper functioning of Cargo Controller cannot be guaranteed when using other browsers, such as Internet Explorer.

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Which language is Cargo Controller available in?

Cargo Controller is available in Dutch and English. To change your preference, see instruction manual ‘Setting up e-mail notifications and screen language’.

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