The service Road Back-Up provides a backup service for road transport in case the regular service Hinterland Container Notification (HCN) Road is unavailable due to a malfunction. See here which terminals are connected to Road Back-Up.
In this Quick Start Guide, we explain how to use Road Back-Up in a few short steps. Go to Road Back-Up and enter your login details to get started.
You can create your pre-notification right away:
Please note that Road Back-Up does not support status requests. This means that only final pre-notifications can be submitted.
You should receive the response from the terminal by e-mail within a few minutes’ time. That e-mail will contain the following information:
Please note: If you get the following error message, the container cannot be picked up:
“>>> The container will NOT be loaded/discharged <<<”
You must then create a new prenotification and correct the error. Old prenotifications submitted via Road Back-Up cannot be changed. The container cannot be picked up until the prenotification is confirmed without an error message.
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