Road Planning System Interface

Will be replaced in 2020 by Hinterland Container Notification Road


The basis for fast and efficient container handling at sea terminals.

Search

Quickly to

Frequently Asked Questions

Making Changes

I would like to adjust the arrival time, where and how can I do this?

Should the arrival time of a truck change, then you can adjust the ETA from the overview screen. Click on the timeslot to adjust the ETA.

Regarding APM Maasvlakte II, APM Terminals Rotterdam, Rotterdam World Gateway or Rotterdam Short Sea Terminals, the linked containers are pre-notified at the terminal again and the new status/TAR information is retrieved after the new ETA has been submitted. Hutchison Ports ECT Delta en Hutchison Ports ECT Euromax do not support the changing of pre-notifications. At these terminals, it is only possible to cancel the notification and reuse it for a new pre-notification or create a completely new one.

Tip 1: to increase the likelihood that the new pre-notification is accepted and you do not encounter a ‘double pre-notification’ error, you are advised to wait for 10 minutes before submitting the pre-notification again. (The cancellation must first be accepted by the terminal).

Tip 2: If it takes too long for you to receive a response (for example in case of terminal delay) then bear in mind that repeated cancelling and resubmitting your pre-notification will result in said pre-notification being processed by the terminal last (the most recent notification ends up in the back of the queue, the previous ones expire).

How can I delete my pre-notification? (Road Planning)

You can delete your pre-notification by selecting the checkbox next to the relevant line and clicking the ‘delete’ button at the bottom left. The pre-notification will next be cancelled at the relevant terminal.
This generates a Cancel message which must also be accepted by the terminal in order to change the status to cancelled.

Other

Who do I need to contact for my Cargo Card?

If you encounter problems with your Cargo Card, your card has expired or you want to request a Cargo Card, you need to contact Secure Logistics. More information is available at: https://www.secure-logistics.nl.

Error messages

I have deleted the pre-notification and have resubmitted it, but now I am receiving a DUP error. What does this mean?

If your pre-notification is rejected for the reason: “DUP” (duplicate), this means a pre-notification with this container number and clearance/acceptance reference is already present in the terminal system.

That other pre-notification may have been created by yourself or by another party. It is also possible that the container has been pre-notified for a lighter, train or sea-going vessel.
If you have generated the pre-notification yourself, you may be able to locate it in the service Road Planning (as long as it is still available). You can do this by setting the ‘From’ filter date as far back in time as possible and entering the container number in the search field.

Should you be unable to locate the pre-notification, then please contact the terminal to find out how the pre-notification is known there.

Hutchison Ports ECT Delta: 0181-278329 / customer.service@ect.nl
Hutchison Ports ECT Euromax: 0181-377200 (02 / 03) / customer.service@ect.nl

For which terminals do I require a TAR code and why do I not receive a TAR code?

Terminals that use a TAR code are:
• APM Maasvlakte II
• APM Terminals Rotterdam
• Rotterdam World Gateway (RWG)

The other terminals (Hutchison Ports ECT Euromax, Hutchison Ports ECT Delta) do not use TAR codes.
You can also find this information in the functionality matrix under the heading ‘essential documents’.

I have not received a TAR code, why is that?
If you have not received a TAR code for APM Maasvlakte II, APM Terminals Rotterdam or Rotterdam World Gateway (RWG), this may be because your pre-notification has been rejected, the system is experiencing a disruption or the terminal is closed.

I have received an error message. What does this mean?

Pin doesn’t match or is expired, contact line operator.
The release does not match or has expired. Please contact the shipping line for assistance in this matter.

CDM - Customs document missing
If you receive the rejection ‘CDM blockade, DD.’ from the terminal, please consult your freight forwarder/importer to verify whether the terminal in question corresponds with the terminal selected by you. If this is the case, then please contact the Portbase Service Desk for a solution.

Rejection RUB25 - Booking is full
Please contact the shipping line to have the booking increased.

Rejection ORN - Booking is unknown
The acceptance order has not been submitted by the shipping line or you have submitted a wrong acceptance number.
If you receive this error message, your best option is to check the acceptance number.
If you are certain that this number is correct, then please contact the shipping line. They can check whether the acceptance order has been sent to the terminal. If all of the above proves correct, the container number may have been entered incorrectly.

BLA - Order (for line) not found, contact line operator.
Please contact the shipping line. You have probably selected a different shipping line than the one known at the terminal.

BLT- Blocked by terminal.
This is a general notification that states that the container cannot be collected or delivered. If the response message contains no additional data, you can contact the terminal for further information.

COR - Container not released
The shipping line has not yet commercially released the container.

BCO - Before cargo opening
This is the earliest possible moment on which an Export container may be delivered to the terminal (usually x days before the arrival of the ship).

Functionalities

For which terminals do I require a TAR code and why do I not receive a TAR code?

Terminals that use a TAR code are:
• APM Maasvlakte II
• APM Terminals Rotterdam
• Rotterdam World Gateway (RWG)

The other terminals (Hutchison Ports ECT Euromax, Hutchison Ports ECT Delta) do not use TAR codes.
You can also find this information in the functionality matrix under the heading ‘essential documents’.

I have not received a TAR code, why is that?
If you have not received a TAR code for APM Maasvlakte II, APM Terminals Rotterdam or Rotterdam World Gateway (RWG), this may be because your pre-notification has been rejected, the system is experiencing a disruption or the terminal is closed.

Which terminals support status requests and which ones allow for pre-notifications to be updated and cancelled?

Under the heading ‘essential documents’ you will find the Functionality Matrix. Here, you can see which notifications are supported for each terminal.

We use cookies

This website uses cookies to track and analyse user behaviour, to improve the user experience and to ensure that relevant information and advertisements can be displayed. Click on 'customize preferences' to view and set your permissions for this website.

Read our Privacy Statement here | Close