Road Planning System Interface

Will be replaced in 2020 by Hinterland Container Notification Road


Road Planning System Link-up will be discontinued. Portbase will automatically migrate all existing customers to the renewed service Hinterland Container Notification (HCN) Road in Q4 2020. This service offers more user options and constitutes the basis for Portbase to further improve and expand its service provision in the future.

Search

Quickly to

Frequently Asked Questions

Process progress

Why does it sometimes take so long before I get a response to my prenotification(s) from a terminal?

The speed with which status requests and prenotifications are answered depends on several factors. The sending and processing of status requests and prenotifications involves a series of actions by different parties. Things can sometimes go wrong at various points in that chain. The aim is to keep problems to a minimum.

Port Community System (PCS)

Most prenotifications and status requests from carriers/operators are processed via the Portbase platform and sent to the terminal within seconds.

Nevertheless, sometimes malfunctions do occur, or there may be maintenance to the services. In that case, Portbase will get to work to resolve the issue as quickly as possible. At status.portbase.com you can see the status of the various Portbase services. On that page you can also subscribe to notifications, so that you are always kept up to date. It is reassuring to know that the Portbase (PCS) system has an uptime of 99.8%.

Terminal Operating Systems (TOS)

Most terminals use an EDI connection. After EDI messages are received from Portbase, they must be read out processed in the terminal system, and finally a response message needs to be returned to Portbase. Delays may occur in all these steps – especially when demands on processing capacity are at their highest, for example on Friday afternoons. At peak times like this, large volumes of EDI messages are sent and delays can occur.

API links are the future and may represent an improvement in this regard. The first terminals are now working with API links.

Terminals can also unexpectedly run into malfunctions or require maintenance of their systems. In such cases, terminals will work to solve the issue as quickly as possible and will inform their customers and users themselves.

Transport Management Systems (TMS)

Hauliers can make use of a system link between their planning system (TMS) and the Portbase (PCS) system; delays or malfunctions can also occur in these systems.

System links via EDI will eventually be phased out. API is the future and offers much faster information transfer. Ask your software vendor about the options for working with API.

As we have seen, delays can occur at different times and in different steps in the process. Please contact the Portbase Service Desk if you have reason to believe you are experiencing an unusually long delay during prenotification. You can do so by calling +31 (0)88 625 25 25 or by e-mailing servicedesk@portbase.com

Was this post helpful?

Functionalities

I would like to adjust the arrival time, where and how can I do this?

Should the arrival time of a truck change, then you can adjust the ETA from the overview screen.

Click on the handling. Adjust the estimated time of arrival/ETA. Click on 'Update visit'.

NOTE: ECT Delta en Euromax don't support changes. There you can only cancel the notification and reuse it for a new pre-notification, or create a completely new one.

Was this post helpful?

For which terminals do I require a TAR code?

Terminals that use a TAR code are:
• APM Maasvlakte II
• APM Terminals Rotterdam
• Rotterdam World Gateway (RWG)

The other terminals (Hutchison Ports ECT Euromax, Hutchison Ports ECT Delta) do not use TAR codes.
You can also find this information in the functionality matrix under the heading ‘essential documents’.

Was this post helpful?

Which terminals support status requests and which ones allow for pre-notifications to be updated and cancelled?

Under the heading ‘essential documents’ you will find the Functionality Matrix. Here, you can see which notifications are supported for each terminal.

Was this post helpful?

Others

Who do I need to contact for my Cargo Card?

If you encounter problems with your Cargo Card, your card has expired or you want to request a Cargo Card, you need to contact Secure Logistics. More information is available at: https://www.secure-logistics.nl.

Was this post helpful?

Making changes

How can I delete my pre-notification? (Road Planning)

You can delete your pre-notification by selecting the checkbox next to the relevant line and clicking the ‘delete’ button at the bottom left. The pre-notification will next be cancelled at the relevant terminal.
This generates a Cancel message which must also be accepted by the terminal in order to change the status to cancelled.

Was this post helpful?

Error messages

I have received an error message. What does this mean?

Pin doesn’t match or is expired, contact line operator.
The release does not match or has expired. Please contact the shipping line for assistance in this matter.

CDM - Customs document missing
If you receive the rejection ‘CDM blockade, DD.’ from the terminal, please consult your freight forwarder/importer to verify whether the terminal in question corresponds with the terminal selected by you. If this is the case, then please contact the Portbase Service Desk for a solution.

Rejection RUB25 - Booking is full
Please contact the shipping line to have the booking increased.

Rejection ORN - Booking is unknown
The acceptance order has not been submitted by the shipping line or you have submitted a wrong acceptance number.
If you receive this error message, your best option is to check the acceptance number.
If you are certain that this number is correct, then please contact the shipping line. They can check whether the acceptance order has been sent to the terminal. If all of the above proves correct, the container number may have been entered incorrectly.

BLA - Order (for line) not found, contact line operator.
Please contact the shipping line. You have probably selected a different shipping line than the one known at the terminal.

BLT- Blocked by terminal.
This is a general notification that states that the container cannot be collected or delivered. If the response message contains no additional data, you can contact the terminal for further information.

COR - Container not released
The shipping line has not yet commercially released the container.

BCO - Before cargo opening
This is the earliest possible moment on which an Export container may be delivered to the terminal (usually x days before the arrival of the ship).

ORN – the shipping company has not submitted the acceptance order, or you have entered an incorrect acceptance number
When this error message is displayed, the best thing to do is double-check the acceptance number. If you are absolutely certain this number is correct, you should contact the shipping company. They can verify for you whether or not the acceptance order has been submitted to the terminal.

If all of the aspects listed above are correct, it might be that the container number has been incorrectly entered in the Portbase system.

RUB20 – The booking number you submitted is registered in the terminal system as belonging to another shipping company
If you receive this error message, it is important to check which shipping company’s name is on the booking/release. If you do not know, the best thing for you to do is contact the client and/or the shipping company.

DUP - I have deleted the pre-notification and have resubmitted it, but now I am receiving a DUP error. What does this mean?

If your pre-notification is rejected for the reason: ‘DUP’ (duplicate), that means that a pre-notification with this container number and booking number already exists in the Hutchison Ports ECT Delta / Euromax terminal system. This other, existing pre-notification may have been created by you or by another party. It is also possible that the container has been pre-notified for a barge, train or seagoing vessel.

If you have created the pre-notification yourself, you will be able to look it up in the service Hinterland Container Notification. To find the pre-notification, enter the container number in question into the filter field and adjust the date.

If you are unable to locate the pre-notification,  contact the terminal and ask how (and from whom) they received the pre-notification.

If you find an earlier pre-notification that contains an error and is meant for an ECT terminal, you should cancel it. To do so, click the tick mark at the start of the line to select, then click ‘Delete’ at the bottom of the screen.

Please wait a few minutes for the terminal to process the cancellation.

You will then need to submit the new pre-notification (the one that was rejected with the DUP message) once more.

This time it should be processed as usual. If not, and it is once again rejected with a DUP message, the pre-notification has probably not been fully erased from the terminal’s system just yet. In that case, contact the terminal and work with them to solve the problem.

Hutchison Ports ECT Delta: +31 (0)18 127 83 29              / balie_databeheer@ect.nl

Hutchison Ports ECT Euromax: +31 (0)18 137 72 00 (02/03) / balie.euromax@ect.nl

Was this post helpful?

We use cookies

This website uses cookies to track and analyse user behaviour, to improve the user experience and to ensure that relevant information and advertisements can be displayed. Click on 'customize preferences' to view and set your permissions for this website.

Read our Privacy Statement here | Close